Papa Murphy's | Take 'N' Bake Pizza

We get pizzas every week and today I decided to add a salad. The spinach in the salad was brown and slimy looking. Surely the person making the salad can see the quality of the vegetables going into the bowl. Nobody is going to willingly put that in their mouth. Rule of thumb: if you wouldn't eat it you shouldn't serve it.

My wife and I went into the store and ordered two pizzas, clearly specifying no onions due to allergies my son and wife have. When we got home and prepared to cook them, we discovered onions on both pizzas. My wife asked me to handle the situation, so I called the store. The owner asked me to bring the pizzas back and offered a refund. Keep in mind I didn't ask for one this was his resolution. However, when I arrived, his wife had issues with processing the refund. She cited theft concerns, explaining that they frequently have people taking pizzas without paying, though she maintained that she wasn't implying that about me. After some back-and-forth with her and her husband on the phone, he claimed that I had not purchased my pizzas from their store and outright refused to refund me. Inst

Stopped in to pick up a pizza and garlic knots for New Years Eve. While they were preparing the pizza the employee checked me out. I paid using my debit card. A few seconds later he said their machine did not go through and had me do it again. The second time he said it worked. I left with the items and when I arrived home I checked my bank account. Papa Murphys had made two charges on my checking account, one for $19.34, the other $29.00. I immediately phoned the store and at first said they could not issue refunds, and wanted to "write my name in their red book" for a free pizza in the future. I advised them I never came in to that store as we did not live near it. The girl then said she would have to phone a manager to see if they could issue a refund. Later she called me saying the man

Didn’t realize this place sells unbaked pizza. If you’re reading this, why are you ordering unbaked pizza? It’s no better than a frozen pizza. Probably the dumbest business model I’ve ever seen in my life. They should invest in an oven and, I don’t know…. BAKE THE PIZZA. And there’s a tip option that’s default set to 15%? They don’t even bake the pizzas and want a tip? The fact that there’s a market for unbaked pizza blows my mind.

The website was slow so I called the store and Alec helped me. He was pleased to help and he was very personable. It was a great experience and the pizza was delicious!