Twin Peaks

I had a wonderful experience at Twin Peaks. From the very beginning, I felt heard and supported regarding my health condition (Crohn’s disease). My server, Ymani, was incredibly empathetic and professional. She quickly consulted with the manager, who personally came to my table to explain how the menu could be safely modified so I could eat without worries and enjoy my time with friends. The manager was familiar with Crohn’s disease and knew exactly how to help me, which gave me confidence and peace of mind when ordering. Thanks to his knowledge and attention, I was able to eat safely and truly enjoy myself. I felt very happy and grateful. This is definitely a place where empathy and customer service make a real difference. Thank you for making me feel welcomed and cared for!

I was utterly upset and disgusted with how u was treated at the Brandon,FL location. From the time I walked in to get my (7:33pm) order as that was the time it said it would be ready. Which I ended up having to wait 10mins as it was not ready. I think asked the host for a drink due to my inconvenience and having to wait (which I feel was not a big ask) she responded and said she can’t. So I asked for a manager whom I spoke with Marcel and MICHAEL the on duty managers who then said my food just came up but this regarded the drink that I asked for. As a person in customer service especially corporate this was very unprofessional and their was not one once of empathy towards me and not to mention the attitude the girl had towards me from the time I walked to the host stand. So I got my food f

Scarlet at Twin Peaks Restaurants is an absolute ROCK STAR. 🤘 From the moment we sat down, Scarlet brought the energy, confidence, and precision of a headliner on a sold-out tour. The service was flawless — fast, attentive, and genuinely friendly — the kind that makes you feel like a VIP, not just another table. The food? Straight fire. 🔥 Every bite was on point, cooked perfectly, and delivered hot and fresh. You can tell when a server truly knows the menu and takes pride in what they’re serving, and Scarlet absolutely crushed it. If you’re coming to Twin Peaks and don’t get Scarlet, you’re missing the main act. Legendary service, killer food, and a vibe that turns a great meal into an unforgettable experience. I’ll be back — front row. 🎸🍻 Highly recommend.

I cannot believe the service we received tonight. I first called to see if we could have a table for 15, as we were coming from a charity event. I was told they do not take reservations, but they weren’t busy and we should just come down. I even told the young lady we would be there in 15 minutes, and she assured me it wouldn’t be a problem. Well, we arrive exactly 15 minutes later and the place is packed. I politely asked about our previous conversation, and she simply said, “Well, we’re busy now…” She then told us it would be 25 minutes. Against my better judgment, we agreed to stay. One of our guests later went up to check how much longer, and she told him our “table for 2” was almost ready. He explained that we needed a table for 15, and she replied, “Oh, I only put it for 2.” Wow. A

First off, when placing the order online, once you hit “pay” there is no option to add a tip or select a pickup time. As soon as I completed payment, the order was automatically sent to the kitchen. When I called to ask if the food could be prepared about 45 minutes later, I was told they couldn’t adjust the timing with the cooks. When we arrived to pick up our to-go order, Sydni was at the hostess desk. When we told her we were there for a pickup, she immediately walked off to pack the order without asking for a name or confirming any details. When I told her to have a great day, she didn’t respond. My coworker and I stepped outside to check the order and noticed one of the soups was missing. We went back inside to let her know, and at that time she was cutting and brushing her hair wit