Tong Sui Desserts & Drinks (Redwood City)

🚩 Deceptive Reviews and Rigid Policies Before visiting this location, I highly recommend being weary of the influx of positive feedback you see online. It appears they frequently promote freebies or rewards for 5-star reviews, which creates a very skewed and dishonest representation of the actual customer experience. In reality, the operation is plagued by rigid policies and a lack of basic customer service. One of the most frustrating aspects of this spot is that, as usual, there is no customization of the drinks allowed. In a market where almost every other drink shop allows you to adjust ice or sweetness, their refusal to cater to guest preferences feels outdated and lazy. 📉 Declining Service and Difficulty with Exchanges I have visited this chain before, but the Redwood City branch se

Tong sui is pure comfort in a bowl. Each spoonful feels both nostalgic and exciting, balancing delicate sweetness with deep, layered flavors that never feel heavy or cloying. Whether it’s a silky sesame soup, a fragrant red bean, or a perfectly textured mango pomelo sago, every dish tastes thoughtfully made and beautifully balanced. The warmth, aroma, and care that go into tong sui make it more than dessert. It’s an experience that soothes the soul and leaves you craving just one more bite. Simple, timeless, and incredibly satisfying.

This is the go-to place for a healthy, “not-too-sweet” dessert. The black sesame and mango mochis are the best. The seasonal chocolate strawberry coconut was delightful! The staff there is also kind and super friendly. Ask for a taste sample and they are more than happy to guide you to a flavor you’d like!

Tropical Mango Matcha – Tong Sui 🥭💚 I ordered the Tropical Mango Matcha with crystal boba, less sweet, less ice, vegan matcha, and house coconut milk — and it was absolutely delicious! The layered colors are beautiful — the deep green matcha, creamy white coconut milk, and bright yellow mango — and the texture is smooth and refreshing with a touch of real mango. The flavor is perfectly balanced, not too sweet, and the matcha aroma stands out without being bitter. The clear crystal boba gives it a light, fun twist compared to regular tapioca. The shop itself is super cute — clean, nicely decorated, and calm, perfect for sitting down and enjoying your drink.

Got the Persimmon Mochi Pudding. Alexa offered to make it for me even though they were out of stock and closing in 15 minutes. It was amazing! Great dessert and even greater service!