Tim Hortons

I went to the Tim Horton at 19353 Vernier rd in Harper Woods (Jan 17, 2026) and had an excellent experience. As a matter of fact, I always have a great experience when I go there. I order a take 12 for my meetings each month and the staff are always pleasant; both on the phone and in person. The customer service from China and Angie (along with the other employees) are Amazing. Thank you for employing such well experienced staff.

I go every morning. Love the staff especially Ms. Vita. She is the reason that I go there. She is friendly and she makes you feel welcome. I also love Junior. Keep up the good work.

It's a damn shame that your establishment doesn't know how to make a cup of coffee. When ordering, I ask for an extra large with 3 medium cream/sugar. To me, that's the perfect blend. I prefer to stay away from sweetened cream. Once again, I sent back the sweetened cream and had to hear from your cashier, oh, they didn't make it the way you asked for. Hell no, they did not. So, until your employees get the concept, I will continue to putting a dent into your profit because your employees don't understand an extra large coffee with 3 medium creams and 3 medium sugars.

Today January 4th 2026 I received the worst Tim Hortons Costumer Service, The black lady in the window was really rude to my friend and I about our mobile order saying I should have told her I had one when I tried at the speaker after my friend placed his, the coffee was cold and the biscuits was hard as a brick! The employees act as if they dont care about their jobs! They need to hire better people

Very poor experience. Wendy’s is under the same roof as the TH. The smells from Wendy’s crept over to the TH - unpleasant. We were never greeted or served. I’m sure it was a bad day for these folks. We left and went to another donut shop.