Tim Hortons

The Tim Hortons in Brockport consistently disappoints with its inability to supply dark roast coffee, despite their policy of brewing fresh pots every 20 minutes, which suggests a failure in managing supply and demand. Many times, I have had to wait in line or leave without my preferred brew, which is frustrating for a loyal customer who understands restaurant operations and customer service standards. This lack of availability undermines customer satisfaction and reflects poorly on the store’s ability to meet guest expectations for quality and consistency.

Had breakfast here în the past. Always enjoyed it.

I went there at 11am today and no pretzle bagels after they told me they had them. I asked for esspresso and gave me 2 when I paid for 3 shots. They also dropped my kids food ok the ground... picked it back up and put it in the bag like I didn't just see that happen after paying 33 dollars I expect better. My children and I watched you dropped our food and try to give it back. I asked for the food to be remade. I am I general manager at a store and would NEVER do that to someone im so disappointed im never going back. How do you do that to someone like seriously

Went to grab lunch with my boyfriend and we both got a grilled cheese panini meal with chips and coke. My grilled cheese panini was falling apart, it wasn’t cut in half and was just crumbling. Then our drinks were filled with more ice than coke. If I pay 3 dollars for a drink I’d like it filled with the actual drink and not ice. My boyfriend gave me his drink to show how much ice was in it after taking 5 sips from it. Then I took out the ice from my drink to see how much coke they put in. I do come here often and I’ve seen they’ve been more slow and don’t put effort in food like they used to.

Coffee has been so bitter and tastes like they have not cleaned out the machine this past year. I keep trying in hopes it will turn around but just constantly disappoints. Sad.