The Rookery Pub

Our first time here. All I can say is the sweet and spicy bacon burger is awesome! Very good place in a calm relaxing way to enjoy meal and conversation. Well worth the visit.

Extremely unprofessional hostess. I arrived after work to meet my husband and friends who were already seated at a table so I sat at an empty table on the side of them, ordered a drink and was deciding on food. One of the hostess asked me if I could move as they had a 4 top they were trying to seat, out of respect I got up and stood with my drink so the people could be seated. One of the parties at my husband's table was paying his tab and getting ready to leave. A new hostess came over to me and said, "you need to get out of the way, you were already asked to move" very loudly embarrassing both myself and the party she was seating by the looks on their faces. At this point I asked to speak to management, which I don't like to do but felt it was necessary, and was told by management, "oh,

We just left here extremely disappointed and wouldn't recommend to anyone. Had reservations for NY day. Arrived to see parking lot pretty empty and now we know why. Buffet was not refreshed when we got there and didn’t look appealing at all. For the money it cost it was terrible! Coffee was ice cold and terrible coffee to begin with so switched to soda which I never drink and was charged for it on top of the outrageous price for what this buffet offered. Nothing looked appealing when I saw this buffet and nothing left me satisfied with what I ate. I ate just because I was paying for it. Frozen pastries, French toast was frozen too. Looked like not much effort went into wowing guest that’s for sure. Sauce on the chicken parm tasted like prego so couldn’t eat that. Fish was blah. Only thing

I was there late afternoon today entertaining business associates at your pub and witnessed an extremely rude blonde hostess. She was loud and beyond rude with a customer who was standing having a drink. Everyone at our table heard it and was embarrassed for the customer so I can imagine how she felt. Not the level of professionalism I would want as the face of my company. Bartender/waitstaff is superb so I would like to give credit where credit is due.

I have ordered the same burger from this restaurant several times, always with American cheese, and it used to be consistently very good. However, during my last few online orders, I specifically requested—and paid for—American cheese, only to receive cheddar each time. While it may seem like a small detail, when the burger is nearly $20, I expect to receive exactly what I paid for. After the issue repeated itself, my husband contacted the restaurant. Instead of offering a simple apology, the staff member explained that their online vendor had not yet updated the website to reflect the new American cheese option and said he would reach out to have it corrected. Unfortunately, that does not resolve the fact that customers are being charged for an option that isn’t being honored. For clari