The Honey Baked Ham Company

We ordered our & paid for our Thanksgiving meal over a week ago, today my husband came to pick up our order (as I chose the pick up and day & time for today) He was met with rude comments from staff about how “We can’t just order everything today and expect them to have it.” Because they told him the Mac n cheese we already paid for was out of stock. He had to repeatedly explain the order was placed and paid for over a week ago. I understand the holidays are stressful, especially when working food service, however treating customers disrespectfully for just picking up orders that are almost 200$ (and have already been paid for) and met with rudeness & snarky comments is unacceptable. Some organization and communication among staff might go a long ways.

Rude incompetent staff and very very dirty atmosphere. I ordered a slider meal off their menu that is supposed to come warm, hot and ready to eat. They gave it to me in a bowl cold with no sauce or pickles and when I called in, they said they don’t have time for this and that everything was still frozen and they didn’t take any accountability at all. this is a picture of how I got my food

Disappointing!! Picked up a ham yesterday and was extremely disappointed with the quality of the ham, see photo, and the overall experience. I placed the order several weeks ago because I wanted to make sure we could get a ham. They were offering a coupon for $5 off if the ham was picked up on the 20th. I tried to apply the coupon when I purchased the ham but could not. When I got to the store on the 20th they told me since the ham was prepaid they could not apply the coupon. The cashier kept saying that there was nothing she could do. It is too bad the company does not give their people more flexibility to take care of their customers. It made the whole experience frustrating. We will not be buying Honeybaked in the future.

Normally don't have an issue with Honey Baked Ham. This time however, I received my order and had a bug on my lettuce within my sandwich. This tells me the lettuce was clearly not washed properly prior to placing on the sandwiches. There are so many other bigger problems that could arise from eating unwashed lettuce other than the visible bug. I am extremely disappointed!

I'm 8 & 1/2 months pregnant and this place has completely RUINED my Thanksgiving this year!!! I ordered a holiday meal trying to make things simple for myself and my family. I prepaid days in advance and selected a specific pick up time. I drove 45 minutes to get there only to be told there is no separate line for prepaid pickup orders with specified times and that I would have to wait 2 hours in line! I have never experienced anything like this before and honestly couldn't believe it! They were extremely rude and there was no way I was going to wait in line for that long especially being so pregnant. I decided to leave and now I'm headed to the grocery store to scramble to find things and prepare a Thanksgiving meal for my family. So much for trying to make things easy amd convenient this