The Honey Baked Ham Company

Friendly people.However, they had some major deficiencies that on one end I can understand comes before Thanksgiving, but on the other end, brings to question their preparation or lack thereof. Ordered a ham to pick up between the time of 5:30-6pm before Thanksgiving. My fault for doing it just before, but plans changed on us outside of our control. I did not get through the register until a little after 6pm. When I got there, they told me that they still needed to glaze the ham that I had ordered, and it would only take five minutes. I ended up still having to wait twenty five minutes only to be told that there was no more ham that I had specifically ordered. If that was the case, why did they tell me that it would be five minutes to glaze my ham, insinuating that there was some availabl

The food was good though a bit expensive. I only ever really come to order when I have a BOGO offer. The store was clean although I did takeout. The biggest downside was the wait times, it took forever for the line to even move.

Honey baked promised a priority line and fast service for pre orders. This was a complete lie!!! I’m waiting in the same line as everyone

I returned to this location today per the store manager request. She accomdated me today because of my previous experience. I greatly appreciate her professionalism, great customer service, and attentiveness from her and the staff today.

The policy of not seeing the product before purchase is not great. The company will lose long time loyal customers with this antiquated way of thinking. Customers will not allow the associates to take the product to the back office out of the customers view to bring back a picture of the product to purchase. If the customer can no longer view the product who knows what happeneds to the product in the back office out of view. We'll all I can say no more HBH for many loyal customers. So long HBH business will not last long.