The Honey Baked Ham Company

I really wanted to enjoy my visit to HoneyBaked Ham in Athens, GA, and the counter staff actually made a great first impression — they were polite, quick, and attentive. Unfortunately, the rest of the experience didn’t match their effort. Once we started eating, we found pieces of cheese paper still stuck between the slices of cheese in our sandwiches. When I brought this up to the manager, his response was a casual, “Yeah, those shouldn’t be in there,” as if it wasn’t a big deal. There was no apology, no concern, and no attempt to make the situation right. What made it even more frustrating was having to stand at the counter for around 10 minutes waiting for him to come speak with me after the staff told him - twice - that a customer needed him. His lack of urgency or care really said i

I had such a smooth experience at Honey Baked Ham! Everything was incredibly organized, and my ham order was ready right at the exact time it was supposed to be. The staff was friendly, helpful, and kept the whole process running effortlessly. Definitely appreciate the great service — I’ll be back! 🧡

We walked in to establishment and stood at the front counter waiting to order for almost 5 minutes before anyone even walked out to take our order. There were no prices at all on the menu, and when we asked for the prices the young lady at the cash register didn’t know.

The counter customer service at HoneyBaked Ham in Athens, GA was actually very good — the staff at the front were friendly and helpful. Unfortunately, the experience fell apart once we started eating. After taking a bite of our sandwiches, we realized there were cheese papers still stuck between the cheese slices. When we brought this to the manager’s attention, his response was simply, “Oh yeah, those aren’t supposed to be in there.” No apology, no sense of concern, and no offer of compensation for something that clearly shouldn’t have happened. To make things worse, I waited about 10 minutes at the counter for him to even come speak with me after customer service notified him - twice. His attitude made it obvious he couldn’t care less. The front staff was great, which is why I’m givin

Wow, wow. We can't wait to go back here. I picked up lunch for my husband and I. We ordered sandwiches, two of them. It cost me $17.00. They came with complimentary chips. I took them home for us, and they were very good. The service was incredible. The general manager Brandie helped me. She took it a step further and told me all about their catering services while I was there. Their catering options are wonderful! She brought out their catering manager, I was able to meet her and take her card with me. I'll definitely be using them for some events we have. Also met the local owner Matt. Yes, the local owner was on-site working. Yes, yes, yes!!