The Honey Baked Ham Company

For Thanksgiving this year I ordered a 5.5lb ham. I’ve ordered from this location probably close to a dozen times. Half the time it’s been good and the other half not that great. This time it was absolutely awful. The ham was not only covered in fat but it had little to no flavor. There were four of us eating and we all had the same consensus. There was no sweet or sugary taste that makes waiting in the long line for your ham worthwhile. It tasted like thick cut deli ham without proper seasoning or flavoring. To make matters worse I bought macaroni and cheese and au gratin potatoes, too. Little to no flavor with those either. To say this was disappointing would be a huge understatement. We threw all of it away and essentially wasted $110. I’ll never go to this location ever again.

Excellent lunch every time. I get the tavern and it is always consistently delicious at any location I've visited

Purchased a ham today and it is super dry and somewhat salty. For the amount of money I paid for the ham I can truly say that I am disappointed. I am stuck with it as I am not able to make it before they close this week.

EDIT: Once I reached out to the manager Jeremy to let them know what happened, I believe he went above and beyond to make it right. Will definitely return & appreciate the awesome customer service. Ordered two different types of turkeys but when I got home they gave me two of the same kind. I've already wasted time and gas driving out to the store once and now would have to drive all the way back again just to fix their mistake. Really disappointed in the service.

Reserved (did not pay when ordered 2 days ago) 2 sides for 6pm. Went to pick them up at 550pm. I had to go in a separate line because I didn't pay yet and they were dealing with all the paid orders before helping out the non payers and they kept coming so we kept waiting. Most people were waiting for meat so I asked if I could get cashed out since am only getting sides. I showed my sides and was told because I have not paid yet I couldn't get the stuffing side (that I reserved) and I could choose any other side except broccoli and one other. That is ridiculous! Then why the option to order ahead and check out in store when you are treated no different from a walk in? They really need to refine their holiday order process (if they care about their customers that is).