The Cheesecake Factory

West Hartford, CT · Restaurant

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in West Hartford
#114
of 198 restaurants
City Percentile
32%
rating percentile
Address
The Cheesecake Factory, 71 Isham Rd Suite B 20, West Hartford, CT 06107
Phone
(860) 233-5588
Website
locations.thecheesecakefactory.com/ct/west-hartford-126.html?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
Status
Closed · Opens 11 AM

The Cheesecake Factory is a restaurant located in West Hartford, CT. It is one of 198 restaurants listed in West Hartford. Its 4.1-star rating is slightly below the West Hartford city average of 4.3 stars. There are 10 photos associated with this location.

About The Cheesecake Factory

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Hours

Saturday11 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Angie Peck · Jan 2026

We had 630pm reservations and still had to wait for our table in an empty restaurant! Got sat and waited ten minutes before server came over. The restaurant was three quarters empty and service was slow and food was COLD. The sweet corn tamales came out on a piping hot plate but the food was ice cold (the blonde manager brought it out). When I informed her the food was cold she had an attitude and told me she personally took it from the oven and straight to our table. If that were true the sour cream would’ve melted, the fresh tomatoes and herbs would’ve been wilted and cooked so, no, it wasn’t fresh out the oven. Maybe the plate was but the food was not! Ahi poke tuna nacho was okay. It has potential. The fried wontons were crispy if they didn’t have the dressing poured on them! Ther

★★★★★ 5.0 Cathalina Trujillo · Feb 2026

Went out tonight for a valentines day dinner with a family of 5 and definitely worth getting a reservation done is the best for holidays or weekends. To start boys had soda and we had a strawberry margarita( was good but a little watery) but the passionfruit margarita was definitely a better pick no ice and you can taste the flavors. To start the food we had the nachos for apps and they were delicious. The boys had the four cheese pasta ( red sauce but very delicious) , 2 steak diane ( this is a must have if you like mashed potatoesand steak) , steak frites (this is new but very delicious the sauce on the steak was very good and the fries were crispy and great pair) , and I had the cajun jambalaya ( not my favorite definitely would choose something else it was bland and no spice on it) and

★★★★★ 5.0 Al B · Jan 2026

The Cheesecake Factory never disappoints. The food is always consistently good, no matter how busy they are, and the service is always great—friendly, attentive, and efficient every time we visit. My go-to dish is the Chicken Costoletta, which is absolutely outstanding every single time—crispy, flavorful, and perfectly cooked. It’s the kind of consistency that keeps you coming back again and again. If you’re looking for reliable quality food and excellent service, this location always delivers. Highly recommend!

★★★★☆ 4.0 Joseph Thibault · Dec 2025

We went to The Cheesecake Factory, a place where the menu is longer than some novels and every dish arrives looking like it has a personal stylist. I ordered confidently, even though I had no idea what I ordered. My wife, meanwhile, looked absolutely stunning—effortlessly beautiful—like she belonged in a commercial titled “Yes, You Can Look This Good While Eating This Much Food.” When the plates arrived, they were massive. Her food showed up first, and she attacked it with elegance and enthusiasm, the kind of grace that says, I am refined, while also saying, I will finish this entire plate. Every bite was met with a smile, a nod, or a tiny “mmm” that felt like a five-star review all by itself. I briefly forgot what I ordered because I was too busy watching her glow under the soft restaura

★★★★★ 5.0 Brittany Chalyce · Nov 2025

The manager Mike who is legitimately the definition of what a leader in the culinary industry should aspire to be. A natural people person. Passionate genuine and cares about each guest. Felt like I was connecting with a family member. Such an electric personality very wonderful interaction. When I tell you five stars isn’t enough the service is outstanding. The food is always exciting fresh flavorful but the cheesecake we adore.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Assistive Hearing Loop

Services

RestaurantAmerican restaurantBakeryDessert restaurantDessert shopFamily restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.