THB Bagelry & Deli of Timonium

This was my first time here I had never heard of this place, I don't frequently go to the timonium area so there were a lot of places I had never heard of before. I have really bad anxiety I don't normally go to places alone especially places I've never been to and I'm not familiar with. When I walked in it was incredibly crowded and loud, it was breakfast time I almost left but I decided to push through to see if I could do this. There were some people standing that worked there in the lobby somebody immediately came up to me and asked if I needed any help I inquired about the ordering process she said she could take my order happily and she also showed me the kiosk so I decided to use that so that I could look around the menu. I scanned through the menu I was very surprised these prices

A gem! You will not find a better run THB- the staff are incredible, pleasant, attentive, and excellent at all levels of operations. They also have the best tasting bagels of all the locations- there must be something special going on. I’m a happy regular

Placed an order with DoorDash and my food was stolen because of their flawed pick up system that allows people to just steal food off a shelf, the manager literally said they refuse to remake because DoorDash only pays them once, even though he has no proof that DoorDash stole it. Either way the manager was extremely rude and SCREAMED at me on the phone saying “HAVE A GOOD DAY BYE” I have been a loyal customer here for 20 years and will literally never go again beside of this horrific customer service experience. This location should be ashamed of themselves that they have their staff thinking they can speak to customers like this.

It was really crowded when I got there. So I went straight to the pick-up area to grab my order since I placed my order online. I ordered a BLT with crispy/well done bacon with a scrambled egg and American cheese. Once I was home, I saw that my bacon was not how I requested it (it was more undercooked) and I was missing the scrambled egg. I ended up placing my bacon in the oven to cook it the way I requested it and did without the egg. Not satisfied..

It’s with a heavy heart that I have to say THB has taken a serious dip in quality. I’ve noticed it quite a bit over the last six months or so, but inevitably I get a REALLY DARN GOOD breakfast sandwich maybe one time in six and I forgive them. But seriously. The bagel sizes have been crazy variable lately. When I opened my sandwich this morning I thought it was a plain bagel at first then and called to complain. While listening to their absurdly long and annoying automated phone message, I realized no there actually WERE couple poppy seeds stuck on here and there… THB when it’s good is fantastic but oh man are they not hitting that target regularly anymore. It makes me sad. Especially with the price hikes. I know everything is more expensive these days, but come on. Don’t raise the price