Taco Bell

Absolutely the worst customer service I’ve experienced in a long time. Our order was wrong, and when we asked for it to be corrected, we were treated with attitude and disrespect instead of professionalism. No apology. No effort to fix it. Just rudeness. If you can’t handle fixing a simple mistake without catching an attitude, you shouldn’t be working in customer service. It’s that simple. There was zero pride in the work, zero accountability, and absolutely no value placed on customers. People spend their hard-earned money here, and this location acts like that means nothing. Management needs to take a serious look at what’s going on, because this level of service is unacceptable and embarrassing for the brand. Do better.

Went to this location after my delivery order was messed up, I believe the original order was from the location on Washburn. Renee and Trent both provided amazing service and happily fixed my tacos. They explained the shell recipe was recently changed and even let me try a shell before they made the tacos for me! (which was what didn’t taste right originally) The shells at this location tasted drastically different. I was so happy they fixed this for me and took time out of their busy night to accommodate me! Thank you so much Trent and Renee!!!

They literally are always trying to ignore me, idk if it's profiling or what but I've been staying in the inn next door for two weeks so far, and ordered 3 times, each time they got the order completely wrong, and TWICE I've walked in for Pickup and the first time as soon as I walked in, the three people that were at the counter, immediately turned towards the kitchen. There was no line at all. They just saw me come in and decided I don't count as a person. Ok. i ordered pickup, so i go toward the pickup area, and they refuse to even look at me, so i shout "am I ok to take this?" Pointing at the bag of food with my name on it they left on the far side of the counter from me (not in the pickup shelf, on the COUNTER next to it inside the kitchen). I get the reaction an actual ghost would ge

This morning around 2am I stopped by taco bell on South 6th st, My order was wrong. I oredered a volcano burrito and two beefy 5 layers burritos. The whole order was completely wrong. So I went in the drive thru, this lady came to the window and she greeted Me very kindly, which helped bring down my frustration about My order. I figured she was the manager because of how well she handling this situation, she made sure to get everything fixed for Me correctly, her name is Renee and because of her I will make sure to go back there when she is there!! She made me smile and laugh! I hope she gets the recognition that she deserves, We need more people like her in Our food industry!

This is the 10th+ time our order was messed up at this location. We have told them many times this has happened. Offenses include but are not limited to: food not in any wrapper, food missing ALL toppings except meat, ice cold food that had been made an hour ago, missing many items, etc. here is today’s fun lesson. At this point it’s our fault for even going back to this location at all. Every time it’s wrong and they say bring it back we’ll remake it by the time we are home. I feel the need to check the food in the window- one by one with the person watching so they believe the laziness that is occurring at this establishment. No issues with the other Taco Bell by Walmart they are wonderful, kind and ON POINT. 12/5 order number 398