Taco Bell / KFC

Ordered two things. Was given a loosely wrapped crushed taco and a quesadilla with no filling on the edge quarters…. thanks

I’ll be the first to admit that I frequent the KFC/Taco Bell drive-thru far more often than I probably should. The service is usually somewhere between “meh” and outright miserable, depending on the crew. And honestly, with the cost of living and the wages involved, I get it — no one’s expecting five-star hospitality. That’s why what happened tonight, January 9th around 9 p.m., completely caught me off guard. From the moment I placed my order, the experience was wildly different. The person working the drive-thru intercom was genuinely pleasant, upbeat, and clear — a shocking change from the usual garbled, shouting-into-a-swallowed-microphone experience I’ve come to expect. Their positive energy alone was refreshing and immediately set the tone. Then came the real surprise at the window

This place just keeps getting worse and worse. Average wait time is around 20mins inside or at the drive thru, doesnt matter. Ive waited over 30 before. It took over 10mins to even be acknowledged the last time I went in. Had to stand there repeatedly loudly asking hello, is anyone working the counter? Almost everything in my order was made incorrectly or just missing components like the sauce for the potato taco this time. No guacamole or red sause on the nachos. Had to open each burrito to see which is which since they were all wrapped the same. Ask for hot sauce and they give you less than 1 packet per item, and my favorite, no napkins. Prices are crazy high, sizes are down, and you can't even get what you pay for anymore. I just don't understand how this level of incompetence can run

Watch your order. They combine the ordering but serve you separately if there is a KFC order and a taco bell order. Double check everything cause chances are it was messed up. Ordered the 12 pc wings got 6, order taco just meat and cheese only got meat, chips and nachos sauce got neither then when corrected got nachos sauce no chips, finally got m chips. Took us 8 trips to get our order and make it right

It's a 50/50 chance if you're waiting in the drive thru for 30 minutes for a single crunch wrap supreme or if I go through it as fast as dunkins. I love taco bell but I avoid this location due to long wait times.