Taco Bell

Used our mobile app to order and picked up through the drive through. Gave us the totally wrong order. So I go in. Personal who I can only assume was the manager came from the kitchen, entered some stuff into a register and went back to the kitchen. My receipt was even stuck on my bag. As I’m waiting I see a printout, which has to be a joke, stating they’re in the top three of the best fast food places in Covington (we don’t have many). Finally, after waiting for about 15 minutes, the original kid that gave us the wrong order hands me my order. Nothing was said to me. No apologies, no excuses, nothing. From any of the employees I actually spoke to or had dealings with. Not planning to eat here much in the future, if at all. Very poor customer service.

We live close by and one of my safe foods/pregnancy favorites is the Loaded Beef Nachos which on the menu are supposed to come with: chips, seasoned beef, re fried beans, nacho cheese, red sauce, guacamole, and sour cream. It seems as if the quality of this order are always hit and miss. Usually in the daytime if I get it for lunch, everything is great. Evening shift tends to mess up quite a bit. In the last month, they have forgotten seasoned beef TWICE on the nachos, added giant, crusty gobs of re fried beans a time or two, and skipped out on adding red sauce. Any other time, I just deal with it and try to give them grace, but today really agitated me. I got 2 orders of the loaded beef nachos one with light beans, no guacamole, and extra nacho cheese... when I got home and opened the box

Went through drive thru. Had no mild sauce, no biggie. Nachos was crumbs, and tasted like burnt grease, my burrito was mush from the steak grease they didn't strain, the crunchy taco was decent, and my drink was flat. Just my experience.

Went in with a mobile order, took an additional 7-10 minutes. Staff was confused on how we got our drink and there were no napkins available. As far as the food it was subpar to say the least, but at least the substitutions were correct. Better then most Taco Bell’s I’ll say

Pretty good Taco Bell. I do enjoy the food! I have been disappointed on a few occasions by the lack of consistency on portions. But, that said, I am also understanding of the tough employee market and associated training difficulties. They seem to always have a hiring sign out. I really enjoy the freezes, those are consistently good. If you like Taco Bell, you will enjoy this one but may notice the inconsistency I mention. Still, a yummy place and glad Covington has one!