Taco Bell

Hi, I want to report an issue at Taco Bell located at 2186 Jericho Tpke, Commack, NY. When I arrived, the drive-through line was extremely long, and I already had another customer’s food in my car with an active timer. I do believe I received the ready for pick up But. No. As a driver, I literally picked up from the other taco Bell Grubhub’s guidelines say: • Drivers are not required to wait in excessively long lines. • Drivers must avoid actions that delay other active orders. • Drivers only need to make a reasonable attempt to pick up the food. • If a restaurant causes an unreasonable delay, drivers should contact support. I followed those rules. I tried to pick up the Taco Bell order at the door before delivering the other customer’s food. When the Taco Bell order wasn’t ready, I had

I have never been treated by the staff of any establishment as I have been tonight by the staff and “manager” at this location. I placed a mobile order at approx 8:30 pm. At the speaker I requested the sour cream to be on the side for the nachos. The line, (another 4-5 cars ahead of me) took about 15-20 mins to get to the pick up window. I waited 4-5 mins for the girl to give me my food. I asked about the side of sour cream & she assured me it was in the bag. Not wanting to hold up the line for the people behind me, I pulled away & went to the parking lot to check my order. The sour cream was NOT in the bag. So I opened the box to see if maybe they had put it on the nachos. No they didn’t. I went back on the line again, not expecting it to take that long again (boy, was I wrong!). I told

had to order at the window since the speaker was broken. Okay, no problem. I ordered and paid and then was handed something completely different from what i ordered. I went inside and explained what happened and they said they’d fix it for me. I said okay thanks and waited patiently. When they brought the food i asked if i could get a refund for the original order and they told me “no it’s basically the same price” and refused me a refund… as all the staff stood at the counter as to make me feel threatened or something. Was already having a bad day so i said okay… and just left. Young girl there was so rude and nasty. They’ve messed up my order too many times at this location

This has to be the WORST taco bell I have ever been to. It doesn't matter if you order inside, online, drive thru, or doordash. The past 4-5 times the orders took an hour for them to prepare. And I'm not even exaggerating. Tonight I placed a doordash order and the first driver canceled because of the wait. I don't blame them. Then the next driver sat there and waited for probably 30 minutes. I'm never going to this location again. And the last couple of times I went inside to pick up my orders, the employees don't want to speak to you, and they don't understand English so there is no point in trying to talk to them. Showing your name for the pickup order was too difficult for them.

Placed order online. Waited on drive thru for 10 minutes and the line did not even move. Went in to get food and they told me I had to get back online. When I got back on the line waited another half hour just to find out that the speaker was broken and everyone had to wait to order their food. By the time I got up to the window, my food was sitting there for a half hour. Don’t know why the guy couldn’t just hand it to me when I walked into the store instead of making me wait online for a half hour knowing that the speaker was broken. Totally rude. Same guy handed me the food a half hour later