Taco Bell

Food was so so. Dining room was down right filthy...no matter where you looked. Tables, floors, counters, etc. Hand sanitizer dispenser was out, soap dispenser in mens restroom broken. Makes you wonder how they wash their hands before returning to make food.

I ordered the new supreme nacho dip and it was messed up 3 times back to back, I ordered it with no nacho cheese sauce and extra cheese and extra sour cream and the first two times they "fixed it" for me they made it the exact same way with everything on it including the nacho cheese and the third time they made it they didn't put any pico onto it. I come to this location multiple times a week and I have never had an issue like this until now along with the staff has always been amazing until today, the third time I asked them to fix it I just asked for a side of pico and the employee I was speaking too was rude and made it seem like my order was messed up and when she checked it it obviously said I ordered it correctly and they were wrong and they got me a side of pico but it was just ext

I ordered doordash and they forgot to put something in the bag. So I got a refund and ordered again. When I got my bag they left a little note that says "So sorry about the missing tacos!!! Next ones are on us" - taco bell Alexandria and I just thought that was so stinking nice. There were 4 tacos in the bag and they sent 2 coupons for free ones. Excellent customer service.

I ordered on the app then was told I would have to wait for them to make my meal while I was on my way to my son chemo appointment. They didnt not refund my money because they contract with an outside service for the app and didnt give me my food. I had to go a couple hours without eating because they are too cheap to have fast food prepared when thwir customers arrive. This happened at 2 differnt taco bells. The cost cutting is going to cost them a lot of clientelle. I would rather go to chipotle or bubbakoos, same price better food, speed, apps and service. Time for taco bell to run for the border. Expect a 10 to 20 minute wait if you order in the morning.

I use drive-thru only. Disappointed because 3 items I order are no longer on the menu. Chili cheese burrito, taco salad in a edible bowl, and Carmel apple pies. If these items are returned I would eat there more often.