Sutton's Place

The house seems nice from the outside and is in a good area, but I wish we could actually review the stay. We were staying at a different place when a storm was coming in so at 11am we booked this place for the next 2 nights. When we went to check in at 4, we rang the doorbell only to immediately get a phone call from the owner saying that even though Expedia had listed a room available he didn't have any room. We would have appreciated the call sometime soon after we booked, but he waited until we had gotten there which wouldn't leave much time for us to book another place

Room and bathroom were very dirty. I found dental floss on the bathroom floor, the toilet bowl had clearly not been cleaned after the guests before us left and the floor (rugs) were not even vacuumed in between guests. Disgusting, filthy, very old and unkept. The owner seems to live in the same building (separate wing) and you can see his own living room area from the B&B portion. The guy clearly knows how to maintain a clean home and modernize a home (his own), but he chooses to be a slumlord to his guests.

We stayed for a weekend of skiing and really enjoyed Frank's place. Frank had excellent communication and was readily available at the agreed upon time of our arrival. I saw other reviews mentioning that he was not there at check in - we had called to arrange our check (and then called to change it due to a snow storm) and he was flexible and easy to work with at all time.||||We traveled with another couple and as we knew each other, we took the two rooms that share a jack and jill bathroom. Our room was VERY comfortable - spacious, the bed was comfy and there were plenty of blankets and down comforters to keep us warm.||||The bathroom shower had good water pressure and liquid soap options for easy use. The towels provided (I saw a review that mentioned this) were fresh, large and in g

My husband and I come at least once a year to Manchester and we always stay at Sutton Place. Great Location to everything within walking distance. Rooms are generous and clean and we always feel at home. Frank always has updated information on events, sales, new places to eat, performances, and what's new in town. He is a great resource. Kind person who takes an interest in his guests to make certain they are enjoying their time in Manchester. Thank you Frank!

We stayed here for 1 night in September. Frank was very nice and the house was in a good location. However, there was no air conditioning and it had been 90 degrees that day, there was no tea, coffee or even water available. The wallpaper was peeling off the walls and the towels has definitely seen better days. The bar of soap in the bathroom had been used by previous guests, not a new individual one. We have been traveling for 5 weeks across the US and stayed in a range of different types of accommodation, this was the worst value for money