Subway

Willoughby Hills, OH · Sandwich shop

Rating
3.5/5
★★★★☆ 3.5
Reviews
20
Rank in Willoughby Hills
#5
of 16 restaurants
City Percentile
40%
rating percentile

Subway is a restaurant located in Willoughby Hills, OH. It is one of 16 restaurants listed in Willoughby Hills. Its 3.5-star rating is slightly below the Willoughby Hills city average of 3.8 stars. It ranks #5 among Willoughby Hills restaurants by combined rating and review volume. There are 10 photos associated with this location.

About Subway

Your local Willoughby Hills Subway® Restaurant at 28292 Chardon Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through... More

Hours

Saturday8 AM–9 PM
Sunday8 AM–9 PM
Monday8 AM–10 PM
Tuesday8 AM–10 PM
Wednesday8 AM–10 PM
Thursday8 AM–10 PM
Friday8 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Laurian Render · Feb 2026

If I could rate 0 stars for this place. I would. Today will be the last time I patronize this subway. They are always just rude but today the owner was way beyond rude and needs customer service training. I placed an online order for a footlong subway club, with provolone cheese, left a comment to make sure they gave me extra Pickles, banana peppers and Olives, with vingerette dressing on the side. Gets my sandwich, the extra toppings wasn't there, no cheese and no vingerette dressing. Call the store a lady answers, I explain to her what was wrong with the sandwich, she then calls me a liar, which i was flabbergasted that i had to ask her did you just call me a liar, and she said yes I did. Then I'm like ma'am that is rude and I don't have to lie. Instead of trying to rectified the situat

★★★★★ 5.0 Eugene Figueroa · Feb 2026

Very clean location vegetables are always fresh and the workers always greet you with respect

★★★☆☆ 3.0 hola niños · May 2024

We ordered online from this Subway on Mothers Day. When we arrived, the app said our order was ready but they had not yet started to work on it. We waited about 12 minutes for our food to be done. We were missing a drink, pointed it out and the manager at the counter was really accusatory and dismissive until one of his employees corrected him. The other employee was a sweetheart and offered excellent service. The food was good, and the restaurant was spacious and clean.

★☆☆☆☆ 1.0 Taylor Edith · Oct 2025

It’s a Indian lady that works there thinks she’s the owner I went in yesterday Thursday 10-9-2025 for the sub of the day asked to upgrade to a foot long she told me she’s only selling me a 6 inch and proceeded to only put 6 inch bread on the counter I repeated myself again no I want a foot long she proceeded to say again I’m not selling you a foot long I’m like the description says it’s a 3 dollar up charge so then she goes and grabs the foot long bread and said something slick in there language and slammed it down on the counter this kinda behavior at a place of business is crazy!

★☆☆☆☆ 1.0 Yvonne Reed · Apr 2022

I had a coupon and their sign inside specified which sub you could purchase with the coupon but the guy behind the register said the coupon was no good. The expiration date is May 21, 2022, today is April 14, 2022. If I could give less than one star, I would. Never, ever again. When I think about it... maybe I wasn't supposed to eat food from this place... blessing received.

Accessibility & Amenities

✓ Curbside Pickup ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options ✓ Quick Bite ✓ Vegetarian Options

Services

Sandwich shopCatererFast food restaurantTakeout RestaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.