Subway

My suggestion: place separate orders for multiple items to reduce the chance of accidental errors. Happens every single time I order 2+ items on a single transaction. Every! single! time! This last visit they hadn’t even started on it past the pick up time. No biggie really but the refresh on app didn’t change until the time had passed. Said it was ready when they hadn’t started. Feel like the register should be included in the process instead of what appears to be a set allocation with no further interaction from location. Had a ‘first’s’ on this visit as well. All three had the cheese placed first. Normally, for the last decade or two, you are asked bread, length, sub type, cheese, and toasted…in that order with cheese placed on top so it melts is my guess. Maybe just the way it print

Here's the TL:DR: Eat here if you want but keep in mind if a mistake is made or heaven forbid your food is tampered with like mine. This location will do absolutely nothing to make it right. On November 3rd this location participated in a National Sandwich Day promotion. Me and my wife ordered a Buy One Get One for $1 deal. So as you can imagine the location was relatively busy for Springtown. I walk in and unbeknownst to me my order I placed online was being completed right then but instead of being placed in the To-Go rack to the side I guess the employees were annoyed by the amount of customers and wanted to take it out on us so they set it along with all the other prepaid mobile orders aside behind the cashier register with no clear instructions about it. So I decided to sit down and

It would super cool if you actually unlocked the doors at the posted time on your door. Wild of me to come to the door when it says you’re open, even more wild for your employees look offended when they’re expected to open the door.

I wish I could rate this location and its employees 0 stars. Absolutely awful service and sandwiches so we ended up trashing them, called to get refund same night and they said they would. 2 weeks go by and nothing. Called again, said they would refund it. 5 days go by and nothing. Called a 3rd time and said they would refund it and still NOTHING. Do better. Don't go to this location if you have other options!

I love Subway and they make decent sandwiches but this place is mediocre. The service is super slow and the employees just stand there staring at the oven or register while you wait to be helped for five minutes with a line practically out the door. They also don't seem very happy, but I won't judge them for that since you get the service you pay for.