Subway

I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons. This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate… I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate. As consumers we have many options to choose from. BEWARE of this location in Sachse- I recommend going elsewhere- Where staff are welcoming and appreciate ALL customers business/purchase.

Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.

The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.

Ordered foot long sandwich with bread: Hearty Multigrain (400cal) but received bread: Italian herbs and cheese (500cal). Didn't understand why I didn't receive what I ordered.

I typically only post 5 star reviews but after my encounter with a young man whose 1st initial is "A." I was seriously close giving 1 star. That would not have been fair to Maria because she was wonderful and deserves 5 stars. She is the only reason I am giving 3 stars rather than 1. "A" was extremely rude when I went to pick up our dinner. I told him that we had placed an order for pickup online and I still needed the bag of chips and a Happy Gilmore cup. He handed me the bag and rudely said, "We are not giving you what you didn't order" and walked away. Maria took a moment to actually look at the receipt and saw that we had indeed ordered those items. She was very sweet and helpful and got me a cup and the chips. She has been at this location a long time and has always been great to inte