Subway

The subway in Portland, Connecticut is pretty much the only good subway in my whole area. Subway used to be the best fast food place, but they have all gone downhill. And this one in Portland is great because all the vegetables are fresh. The people that work there are not only friendly, but are very helpful and genuine. And no other subways are this good. This has been a long-standing subway and I come here as often as I can.

I ordered The Beast sub 6” with added bacon, toasted as well as The Spicy Nacho Chicken sub 6” with added bacon, toasted, which they didn’t do correctly as I received them both not toasted and without the added bacon, that I paid additionally for. I called the store and spoke to Emily which she had mentioned that she was the manager at the time being about my issue and she just disregarded everything I said as well as disrespected me by hanging up the phone on me. I don’t recommend this location as they’re rude and careless about your food.

The workers there barely want to work - its usually the afternoon crew minus one lady (wish I knew her name) she was holding it down. Everyone else make no effort to want to really work. Fountain drink machine out of order every-time For the nacho foot long they had no nacho or no container to put them in. Not well organized or enthusiastic . To work. Need to do better.

Ordered pickup on Uber eats, then proceeded to sit and wait at the location for my food which wouldn't be an issue if they didn't give me a vegi patty sandwhich with no vegi patty on it. It's just beyond ridiculous when you consider that, even if they didn't have vegi patties at the time, they knew i was waiting there and they didn't bother to ask for a substitution or a refund just handed me an empty sandwhich.

There was just one man working (possibly the owner?) and he was fantastic. Incredibly kind & attentive. Friendly & chatty while making our orders & keeping my 4yo entertained too. You don’t find many people who can multitask like this anymore. He is a gem. We’ll be back to this location to support him!