Subway

Chicken bacon ranch was supposed to be toasted but definitely wasn't toasted - was the bread even fully baked? Something had a moldy or funky taste that is still lingering hours later. Pretty sure that sammie ruined it for me ever eating at Subway again. :/

I’ve been a loyal customer of the Polk City Subway for over 12 years and used to stop in about once a week. Unfortunately, since the recent ownership change, the quality and overall experience have declined significantly. This location used to have wonderful local employees who knew their customers and consistently made great sandwiches. Many of those familiar faces are gone now, which is disappointing in a small community where people really valued them. The sandwiches themselves have also become very inconsistent. The way they’re assembled often seems off, with odd ratios of toppings and condiments. My most recent visit was especially disappointing, the bread on my sub wasn’t fully baked, so the sandwich fell apart and I ended up having to eat just the toppings. Polk City has supporte

I am writing this review to express my extreme dissatisfaction with the service I received at this location recently. I placed an online order scheduled for pickup at 12:05 PM. I arrived at the store at 12:00 PM to find that my orders had not been started. Despite it being the lunch rush on a Saturday, there was only one employee working. While I understand the store was busy, the employee appeared to be untrained and worked at an incredibly slow pace. I waited behind only two other customers, yet it took 45 minutes to reach the front of the line. It then took another 5 minutes for the employee to locate my digital order and 15 minutes to prepare two footlong subs. In total, I was in the store for over an hour. Including the time from when the orders were placed, my three young children a

I am not a big Subway fan but my son likes Subway so stopped by Subway in Polk City. It was 6 pm on Saturday night. The “Open” sign was on, all the lights were on and there was a delivery truck unloading at the store and a there was a woman inside that appeared to be making a sandwich. in addition to the “Open Drive Thru” light being on, there was a handwritten sign that said “Drive thru Only! Closed until Truck is gone”. I read that to mean that we needed to go through drive-thru so I went to the drive thru. The person working in the store got in the intercom and said “the store was closed”. I said she should change her sign because the sign said it was open. She response was rude and condescending. I have never had a bad experience until this one. She shouldn’t be allowed to talk to cu

My experience wasn't bad, and the food was ok. My complaint is with the offer of a free cookie after you complete a 1 minute survey online. This is what it says on the receipt you get when you pay for your food. I went to the website and a screen came up that said this page was no longer there. It directed me to go to the Subway website and complete it there. Well I couldn't find it there anyway. So if you read on your survey that you can take a survey and get a free cookie don't bank on it!