Subway

Wow. What a horrible experience. Only 1 worker on the line and for some reason everyone HAS to order using the digital kiosk when you walk in. It took my mom and I 30 minutes to get our sandwiches because the one worker had to keep stopping to defer all the customers to the kiosk as they walked in. Then, he was stopped to explain the kiosk to an elderly woman and to unlock the bathroom for someone. At one point, another customer waiting for her sandwich started explaining the kiosk tool to people as they walked in because she had already been waiting for her sandwich long enough to teach everyone else how to do it. Why are you forcing people to use the screen? It would have been faster and more convenient for everyone to just talk to the person as they make the sandwich. Now we have to wai

Never go to this place. The guy there was so dam rude. Mind I ordered online because just got out hospital and when I ordered in advance sandwiches were not ready there was no ppl in there and he was complaining it was a hectic day. The sandwiches were gross and he was complaining about how to fix my sandwitch that I paid for already. Had a very bad experience and bad meal and to top it off I wasn’t feeling well still. This guy should just be fired for bad customer service and also not making sure things were clean and prepped well. There was a hair in my sandwitch. Bad service and bad food. Just go somewhere else .

I have to say, due to how busy it, was worker did a great job. There were like 9 people waiting. He still said welcome to subway, apologize for the wait and stayed positive. Im not sure if the other workers called off. You need backup, one person is a joke and shows lack of care not only or us but your workers too.

Luz did excellent even though she was all alone. The new kiosk idea is horrible it takes way too long and they are always short staff at this location. My wrap was made perfect but the wait is ridiculous.

This Sunway is close to my home, they serve food quick. Place seems clean as well.