Subway
Alpena, MI · Sandwich shop
- Address
- Subway, 1049 N Bagley St Suite 7 And 8, Alpena, MI 49707
- Phone
- (989) 356-1260
- Website
- restaurants.subway.com/united-states/mi/alpena/1049-n-bagley-st?utm_source=yxt-goog&utm_medium=local&utm_term=acq&utm_content=25593&utm_campaign=evergreen-2020&y_source=1_MTQ5MTY2NTgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
- Status
- Closed · Opens 9 AM
Subway is a restaurant located in Alpena, MI. It is one of 68 restaurants listed in Alpena. Its 3.8-star rating is slightly below the Alpena city average of 4.4 stars. There are 10 photos associated with this location.
About Subway
Your local Alpena Subway® Restaurant at 1049 N Bagley St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient... More
Hours
| Saturday | 9 AM–9 PM |
| Sunday | 10 AM–8 PM |
| Monday | 8 AM–10 PM |
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
Customer Reviews
Overcharged me on 6.99 meal of the day. Total was 8.03, then the young cashier tried to short me 1 dollar change. She had to ask an employee what 20-8 was. If you don't know basic math, you shouldn't be working a cash register or have a job period.
Truly beyond annoyed at this point with this location. In order to get the correct order, you HAVE to go into the store and babysit the creation of your sandwich. I’ve placed many online orders over the years to this location and every single time, something is messed up. This time, the drink was missing, the chips were incorrect, and the sub was toasted and I asked for it not to be. The employees don’t care unless you’re hovering. The Walmart location is much friendlier, and the food from there is ALWAYS better.
This has to be one of the worst customer service experiences I have witnessed. My co workers and I placed a online order. Rebecca was incredibly rude on the phone when we called with our issue "All sandwiches were toasted" even though 1 was definitely not toasted. Instead of offering a resolution she argued with my assistant manager and put the blame on us. Her response was" my manager is out of town and I can't do anything for you" This is ridiculous!
Horrible customer service, made sandwiches incorrectly on an online order, simply called no anger because it’s not a big deal but make it right, I know things happen and own up to your mess up instead of arguing with the customer, and then continues to say sir I don’t know what to tell you I know I made them right, as I’m reading the receipt, my manager is not here and out of town so I can’t help you, you can start Rebecca by taking my name and phone number and having the manager contact me. Instead of arguing with me over the phone. We order once a month from this location and will no longer be doing so we will take our company’s business to another location!
ONLINE ORDES HAVE GOTTEN SLOOOOW Online orders have went from an average of taking 3-5 minutes to 20-35 minutes. I waited 30 minutes today (20 minutes at the location) - the staff seemingly prioritized all in person orders over online orders. Even after my order said “completed” in subway app for 8 minutes. I have faced similar situations in the last few orders, but never with previous staff.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.