Steak ’n Shake

This location seems to be much better than the Plainfield location. I was not a fan of the order kiosk and the self serve drink area. No one explained that you have to scan the receipt for your drinks and it’s on a timer. The timer was cutting off the drink before I was able to get any drinks into the cups. So I was trying to put the soda into the cup and the machine wouldn’t turn on. I assumed that beverage was just out of carbonation or something and wasn’t going to get a drink but a kind woman behind me explained it’s times and to rescan the receipt. When our meal arrived we started eating and of course the food was good. My husband asked if any sauce came with his food, I said I didn’t think so and I got up to ask, my daughter was also missing her sauce, neither of the kids meals cam

I’ve been to this Steak ‘n Shake many times, both inside and drive-thru. This is the first time I’ve used delivery. I have the same problem that I do almost every time I’ve been through drive-thru….they forget to put the cup of cheese sauce in my bag! Cheese fries is now a menu item and they still forget the cheese. So what am I supposed to do? I called the store 4x and the phone rang for a full 2 min with no one ever answering. Very very disappointing. I ordered delivery because I’ve had the flu and didn’t want to spread it. My double steak burger was very good and well made though. Thank you. Driver followed delivery instructions just right. Thank you!

First time visit. When you enter you have to place your order on a kisok now for dine in. But, a lady offered help if we needed it. After the order was placed drinks were in the open, you have to scan a barcode to make machine work. Our order was brought to the table. The food and shakes were great quality! We had interactions with three different employees and all were friendly, helpful, and courteous. I hope othe Steak and Shakes can replicate what this location is doing. Great Job!

This is my third Steak N Shake review. This is my absolute favorite if I had to pick. I've been watching the progress of this store. So much faster and cleaner every time I go. The staff is friendly and I love the new picnic tables. The classic car show on Friday makes for an easy visit.

I get lunch here often and no guilt because of quality ingredients every time 😋. Everyone is always friendly. Thank you for giving me an hour of peace on my busy days!