Starbucks

I placed an order on the app while sitting at the cafe. After 45 minutes it had still not been placed at the pick-up area, so I went to the register and asked about my order, showing the barista my order confirmation on the app. She said that my order was being made and asked if I would mind waiting. I was there for two more hours and they did not make my order. I am not a confrontational person so I just decided to leave and not return to this location in the future.

I usually don’t like to write bad reviews however, this Starbucks has the worst customer service. One of drinks came out and I waited 30min for my second drink. When I asked about my second drink instead of providing good customer service and sympathy for my long wait for my second drink I was told one drink comes from the espresso line and the other from the coffee line and their were a bunch of tickets ahead of my second drink. Logically shouldn’t drinks order together come out together…management needs to come up with better strategies to your drink line and go over empathy and sympathy with your employees. Instead I was told with a stern voice and attitude to wait.

Great work place, super quiet and has a lot of seating. I would recommend this as a great spot for getting work done. One thing, there was a shortage of baristas and they were telling the 3 people that were in the Starbucks that our orders were gonna take a while 15 minutes (they did). But I didn’t mind too much because I wasn’t in a rush, but that’s that. My order: ➡️iced matcha latte ➡️grande ➡️oat milk ➡️cold foam on🔝 + bday cake pop

Kinda of a disappointment this morning :( didn’t taste like matcha or sweet cream just very off from my order.

Employees have bad attitudes. Takes over 20 mins to get your order when they are not busy.