Starbucks

I stopped by earlier this evening around 6 p.m. after having a particularly difficult day. I had come in hoping to purchase the Christmas Blend beans, but unfortunately they were out of stock. A barista named Carla was incredibly kind and even checked in the back to be sure. When I mentioned the item rang up as clearance (though the price did not reflect that), she went above and beyond—she generously paid for it herself. I don’t believe I have ever felt so genuinely seen or cared for at a Starbucks location. The other two baristas were also very pleasant and welcoming. I found myself praying for Carla on the drive home and truly hope she is doing well. I will most certainly be returning. A wonderful experience—10/10.

Terrible service. In the drive thru the lady was extremely rude, making remarks about our order. We then ordered a bagel with cream cheese and after we payed, we are told that we weren’t charged for our cream cheese so I handed him my card, and he said he was sold out. Who would want a bagel with no creek cheese? I don’t understand the logic behind it, it was pure laziness. Everyone had an attitude and it got my morning started off bad

I was here on Saturday (1/10) in the drive-thru and honestly wish I hadn’t been so patient. I sat in the drive-thru line for over 8 minutes, which is already ridiculous. When I finally reached the window, the manager (I’m assuming, since she was wearing a black apron) didn’t greet me at all! I only know her name was Leanne because of her name tag. Instead of acknowledging me, she was yelling about an order name she couldn’t find, as if customers weren’t WAITING at the window. She then closed the window on me and I sat there for another 4 minutes before finally receiving my ONE drink, which had been sitting right next to her arm the entire time. The lack of awareness and customer service was actually jaw dropping. If you’re thinking about stopping here, I genuinely hope the manager isn’t

Parking lot was a PITA and the drive through was a hot mess. Wanted to drive the Jeep over the curb just to avoid the lot. BUT, the inside was large, spacious, quiet, and clean. Service inside the store was excellent and extremely fast; which made up for the hellish setup of the exterior of the store.

The matcha was watery, and that wasn’t even the worst part. We ordered our two food items at 10:17, and arrived at 10:25. By 10:40, the food was still not out, even though it said it was ready. I went to tell the barista, and she did nothing about it. 15 minutes pass, and still nothing, even though everyone else in the store got their food. I wait in line to talk to the other barista, and he immediately says that food has a 20 minute delay without even listening to me. It had been more than 20 minutes. We had to go up a third time and force to make the food in front of us to eventually get it. Horrible experience.