Starbucks Coffee Company

I called looking for a certain piece of merchandise and was told she would not look because it is busy season. When I persisted she hung up on me. This would not even be an issue if Starbucks had their merch inventory at which stores on their website. I then came to this store to return Starbucks cups I got from King Soopers and to check if they had the item I was wanting. You would think both are Starbucks so no issue. I was told by someone they would talk to the manager and I got a yes but to get back in line. The new person working the register told me I had to take it back to the Starbucks at King Soopers and I told her the manager approved it. She then told me "I am the manager for this shift". This is a very snooty store all together. There used to be a Starbucks by the UPS store and

It took us 25 min to get our order. We decided to go in to order our coffee. We waited 5 min at the counter before we were even noticed or talked to. I order 4 shots on ice and they gave me an Americano which cost more and not what I ordered. 8 cars went through the drive through, three mobile orders and 2 customers who ordered behind us got their orders before we did. We got an espresso drink, a latte and a cheese Danish. Not that much compared to what was completed and ordered after us. They were very rude. I completely understand they get busy and patience but we were definitely put on the back burner.

Catarina was so rude to our family. This is our neighborhood Starbucks and to come first thing in the morning and spend $25 on breakfast and drinks to be treated poorly is very sad. All things were kind and peppy ordering with Randall, but getting to the window to pay and get our things Catarina was so annoyed at my simple requests and moving very hurried. I asked to make sure the blueberry oatmeal was on my order because it just showed as “classic” and in reaching my phone out I said “can I please use my stars” (on my app) to which she hurriedly peeped her scanner and (no apology) and very confrontationally said “You would have needed to say that before paying.” It was so rude her ton and just surprising to be treated this way. I’ve used stars many times and people always listen to you as

Starbucks, you need to do a better job at letting people know if it’s a drive through or not.

Absolutely terrible service. Completely rude. "Uh we are closed" I'm sorry it's 11am and there's 5 of you back there. Save your money for the sbux outside of the store.