Starbucks Coffee Company

We visit the US for 2-3 months every year, and the Starbucks in Westwood is a favorite for morning coffee and/or breakfast. We have always had a great experience but can't the same for today!! Sam at the counter was very helpful but Sean (apparently the Manager) was not so friendly. As visitors, we usually pay in cash, but they had an issue - it seems they did not have enough cash in the till to return the balance. Sean reprimanded the staff and loudly enough (and long enough!) for me to notice that it was directed at me. They should just put up a notice - '$100 bills not accepted'. Anyway, I took the hint and digged out several 1s and a couple of 5s to pay the bill. No harm done. But it was unpleasant at 9am. We run a hospitality business in Asia and understand the nuances of customer ser

They're using some sort of a machine that's like a nespresso. It makes the coffee instantly, it was all full of grounds and tasted terrible. It's not really brood the old way with a filter. I'm not sure if all the Starbucks have switched to this machine or just the smaller ones but it's terrible coffee for those of us who drink it black and actually taste the coffee.

Seriously the best Starbucks I’ve been to. From the service to the most friendly staff and it’s super clean. Been to some crappy Starbucks this definitely is A+ location. Keep up the good work!

Needed a good pick me up for the afternoon. I like a good Frappuccino. Parking lot seemed a little small but it wasn't too bad

Nothing but friendly and fast service always! Today we had a glitch with one of our Starbucks cards and the manager was so helpful. She researched who we could call to help solve the problem. Thank you for working so hard to make our experience A+.