Starbucks Coffee Company

I waited almost 15 mins for my drink and it's apparent that a quarter of it is missing. I watched the barista make it in front of me and this is the first time I ever experienced this. I ordered a venti shaken espresso and I was missing a quarter of my drink. This is unacceptable and so disappointing. I was running late and needed to go, so I didn't have time to ask for a solution. I usually enjoy my drinks from here and have never been so dissatisfied. I don't know what happened!

This is a terrible coffee shop. They aren't even up to basic standards. Don't have honey or milk. Filthy. Half dozen ppl standing around behind counter. Rude counter service from weird glasses woman.

Visiting for the first time, I was pleasantly surprised at how this location felt more like a local coffee shop than a corporate chain. A cheerful girl was ready to take my order immediately and was happy to help me decide what to get, while a chipper young man got my frappaccino ready right away. Definitely a local vibe, with the kupuna relaxing and talking story. And my Java Chip Frap with a double shot of mint sure hit the spot! Mahalo to all the kind, hard working folks at this location!

Thank you for the info on how to contact you, but it looks like no one even reads this. All the links you have are dead ends. This is why you are losing business. Writing things on cups with markers are nice little touches, but you need to get back to the basics of good customer service. Unfortunately I have decided to stop ordering because I have walked away too many times with no coffee. I hope you are able to make this store what it use to be. My wife will miss her morning coffee. On the brite side I now have saved $2000 per year! Probably wasn't money that was well spent, but it sure made her happy every morning. Service is aweful. Early in the norning the app is off. So you can't order ahead. Even today closed at 2 in the afternoon. You just never can rely on getting your beverage.

Shoutout to Des, he’s a star ❤️ helped me with 3 large orders for events and always made my day