Starbucks Coffee Company

Honestly I don’t go to any Starbucks often - I typically go as treat. Today I went to get some treats for me and my kids as a reward for doing some intense yard work. I knew my teens would smile if I told them I wouldn’t pay them for helping, but I’ll treat them to any drink of any size from Starbucks! We headed to our closest location (this one on Bloomingdale Avenue) and I have to admit that we went at an off peak time, so I drove straight into the drive through with no wait. I don’t order here often, so I don’t always know what the terms are, so I fumbled my way through the order, but the person taking the order was great, cheerful and explained everything clearly. I have to say they gave AMAZING service! I proceeded to the window and they continued to smile and be cheerful - what a di

Peyton was a very professional and polite cashier! Thanks 😊 Another day now and Andrea was superb in her cashier job! Nice people at 10 in the morning!😀

Took almost twenty minutes to get a regular cup of coffee with an espresso shot. I noticed the employee (Clay) wrote my name on cup but completely forgot me because they left right after I finally got my coffee. If it wasn’t for one of the employees who noticed me, I would’ve waited longer. Just felt forgotten and it was a Tuesday mid morning order so it wasn’t too busy on the surface.

No longer will be coming to this Starbucks, even though it’s very close to us. This is now the 4th time that I’ve had a negative experience. Waited over 30 minutes for an iced coffee and an iced latte. Granted, I understand that they were busy, so I won’t hold that over them. The woman at the cashier however completely dismissed me when I told her that after a long wait (and already receiving my iced coffee), my 2nd drink still wasn’t ready, and that I thought somebody took it. She turned around and said “yeah that happens sometimes” and made no attempt to tell anybody on the bar that the drink needed to be remade. She got back to stocking tasks and completely ignored me. I had to bother one of the baristas on bar to explain the situation, who promptly made the drink. At the end of the day

I won’t be back at the Valrico, Fl location because I’ve had issues with the staff making my coffee correct many times. Today, a gentleman, I believe a manager, kept explaining how it wasn’t his fault saying it was the person that took the order. After the 3rd attempt, he finally got it right. I travel all over and come to this location when in town. This is the only location that I have issues and I’ve let it go because they apologized and made it right, very simple and that’s how it should be handled. Today, this barista/manager, went out of his way to be right. He insisted on going back and forth to explain he wasn’t wrong the first two attempts and blamed the person who took the order. That’s the gist of it but if you’re curious on the details, read below. I ordered a hot mocha in the