Starbucks Coffee Company

I’ve been coming here consistently for the past year and I have yet to have a bad experience. I think that, more often than not, we just expect coffee shops to operate seamlessly when in actuality they’re really difficult businesses to run because all it takes is one bad experience for a customer to start going somewhere else… or decide to just start making their own. It takes the right staff showing up day after day with positive energy and a concentrated mindset with zero margin for error… I’m sure the caffeine helps lol. But really, this place is excellent and I just had a really good experience that warrants a review. I picked up a bag of coffee and had it ground up. The young girl asked me if I meant to grab decaf and I said “definitely not!” She said no problem and grabbed a regul

This was my first time getting a coffee at this location (by Super 1 and Erwin in Tyler). The drink was great, but not a single person working greeted me or said anything as I left. Another customer service fail. Not quite as bad as waiting 20 minutes for a drink that was supposed to be ready in 4 minutes but they somehow missed. No real apology, more of an "oops. Let me make that now" (this was at one on Gilmer Rd. in Longview)

If I could leave zero stars I would. My coworker and I ordered for uber eats to bring us coffee for a long day here on campus. They sent our Venti’s less than half way filled. We called and they were no help and no attempt to make it right beside asking us to go pick some up. The whole reason we ordered is because we don’t have time to go. It’s obvious it was a bad joke from an employee.

Bad customer service. Placed a online order and took 45 minutes and still wasn't ready.. cashier refused to refund my money back. The drive through guy Makil try to get all in the conversation. He has really bad customer service... Will never go to this Starbucks again. If I could give a no star I would ..

Staffs were courteous. They have a wide variety of coffees and gifts like Starbucks mugs. All the hand written names are gone now. They print ur name with what we ordered. Attached store hours and mugs section.