Starbucks Coffee Company

Avid Starbucks drinker here, always the same drink. I travel a lot so I have been to ALOT of different locations…. The service is great here but my drink is AWFUL every time. Again I get the same thing every time. This is the ONLY location that this happens at. It just tastes nasty. Watered down/ no flavor. Not sure what they are doing but they need to be re trained.

I did an order ahead pick up order and when I got there the drink was hot. I asked for a cup of ice and was going to be set (I wanted iced but didn’t know “iced espresso” was an option on the app), the female employee asked if it was made wrong and when I told her no, that it was my error because I didn’t know how to select “ice” on the customize menu of espresso. The female employee (unsure name) showed me how to do it, and even remade my drink for free. Amazing service and even took the time to show me for next time!

Came in and walked straight to the register, nobody else was in line or waiting. Waited for two minutes for someone to say, “We’ll be with you shortly.” Then waited another 10 minutes just for someone to take my order. I have to reiterate, it wasn’t busy. Finally get to waiting for my drink which came out fine, but had to remind them I ordered food as well and waited extra for that.

Listen. Same order since the day they opened. Every day. Not 6 out of 7 days but EVERY day the SAME EXACT ORDER, and what happens? Still gets messed up. And why? Is it that hard? I have never ever ordered a hot coffee, yet that seems to be what I get 40% of the time. And their line is so long and I won't be a dick to others who are waiting so I just leave. But come on enough is enough. Stop messing things up before you become McBucks. Venti ICED caramel macchiato upside down extra shot Venti ICED white chocolate mocha with 8 pumps syrup no whip For those employees I am sure you've all seen this order come up as I order it DAILY. So why am I getting hot coffee all the damn time? I will refuse to pay until I see my order is made right.

Noticed my drinks were feeling lighter and lighter every visit, opened the two drinks I ordered in venti size and they were half filled and the remaining space was all whip cream. These drinks are not cheap and I feel like for what they cost they should be filled completely. Especially if I have to wait 15 to 20 minutes for my order. Very disappointed