Starbucks Coffee Company

Just inside the entrance to Busch's, this Starbucks is in a great location in all the right ways. I ordered ahead and my drink was ready on time, but the sandwich was not. The young woman working had just finished taking an order at the counter and made that customers drink before even starting on my sandwich. It was only when I asked about it that she looked around like she was lost and said, "Oh, no. I can get that for you." While I waited for her to prepare it, I looked at my latte. I ordered it with no foam and warm temperature. It was blazing hot and had at least an inch of foam on top. When I pointed this out, she said, "Oh. It wasn't there when I made it. I can take it off." I explained that foam can't appear after a latte is made and said, "Never mind." I wasn't sure she knew how t

Very rarely do I come here & have my order be ready on time. I’m often met with 1 of the 2 people busy cleaning & another on their phone/on FaceTime. I recently showed up 3 minutes after my order said it was to be ready; no one was in line & they had no other orders. They hadn’t even paid attention enough to see my order come through until I said something. I ordered my drink with no customizations except lite ice & they still managed to get it wrong.

Very very slow service, yes I get it was busy and they’re doing a lot. But I placed my order for two breakfast sandwiches and a drink at 9:23am and it said it would be ready in 4-7 minutes. My order said it was ready at 9:33am and I was standing there and did not see it, I didn’t say anything at first but this was supposed to be a quick stop by because I had somewhere to get to. With no sign of my order, my mom asked the guy working there if we could get our money back and cancel the order, he barely glanced at us and said that we would have to contact starbucks. I told him I have been waiting for about 20 minutes and my order said it was ready 10 minutes ago but they hadn’t even started making it. He was not very willing to help us, they hastily warmed up our sandwiches and gave them to u

I'm not sure why everyone is having such a bad experience here? We will literally go out of our way to go to this Starbucks because we have found it to be the best! Update: So, been here several times now. It seems to be that the quality of your drink and service HIGHLY relies upon who is working that day. Sometimes you'll get what you ask for other times you won't. Can be a bit frustrating. Considering you're paying an arm and a leg for a drink these days.

Ordered a spicy strawberry lemonade.. got no strawberries what so ever. They didn’t even bother to tell me they were out. Just gave me the drink and walked away.