Starbucks Coffee Company

When we travel, we often opt for Starbucks over local coffee houses because, although not fantastic, we know the coffee will be good and will not vary from location to location. That was not the case here. Though we ordered drinks we have often ordered previously, the barista made one of our drinks so sweet it was undrinkable and had to be thrown away, and the other had no sweetener at all. We also had to repeat several times how many shots we wanted and what type of milk. At our earlier visit to this location, we noticed they do not write the drink descriptions on the cups at this location, and we are pretty sure we did not receive the requested milk or number of shots. The barista was unfriendly and unskilled. For an upscale location, this was particularly disappointing.

My all time favorite .. the barista was so sweet and friendly, he let me try something new beside my regular fav and I really liked it .. I really appreciate how welcoming the stuff are .. feels like home 💕

So they are marking up the prices on their cups but forgetting to remove the regular prices . Ridiculous!!!!!

I've been going to this location 3 days a week for the last 3 years, and the service has always been great and friendly. However, that was NOT the case today. The barista who mixed and served our coffees was not only unfriendly, but outright rude. I ordered 2 iced coffees and asked for a "splash" of heavy cream. When the drinks came out, they looked like milk. I politely said "whoa, that's way too much cream, I asked for only a splash." Instead of an apology and a fix, I got "heavy cream is thick", and without saying another word, she dumped half of the drinks, filled them back up with coffee, and pushed them back out onto the counter. I said "thank you" which was met with a scowl and silence. I said thank you again, which elicited a painful "of course" with an abrupt turn to show me her b

Starbucks is located in the beautiful JW Resort, but when I went down at 3:40 pm, doors were locked. Closed 1 hour and 20 minutes, at least, before posted close time. I guess because it's in a hotel, they close whenever. Best to call before stopping on the PM.