Starbucks Coffee Company

I stopped by this Starbucks this morning to get my wife her chai latte. This Starbucks recently opened like I think a couple months ago. I came in the early morning because it's in a busy area. The entrance to get to the drive thru is through the back and it's a long drive thru lane. The menu in the drive thru did not have the backlight turned on or it wasn't working when the store just recently opened. I got my wife her iced chai latte with four pumps of chai and asked for light ice. I got myself a Venti iced water. The barista made the drink quick and made it the way I asked. The only issue I had here was someone was riding their skateboard in the drive thru lane while I was ordering which doesn't make you feel safe here.

Since they’ve opened I’ve had great experiences at this Starbucks UNTIL today. The person at the drive thru named Connie did not have good customer service. They need to put people at the window that can hear. She rolled her eyes when I added one more food item to my order and on top of that I asked her I wanted to scan and use my points. when she charged me then proceeded to tell me I should have told her before to use my points which I did! It’s not my fault she didn’t listen. If people don’t like their jobs they need to get a new one.

I normally don’t complain about my drinks from Starbucks but this time I have to. I visited this Starbuck on Thursday 11/20 around 9am with maybe about 4 cars in the drive thru. When ordering I made sure to repeat my order twice so that they could get It right and not even that worked. I thought my drinks would be fine and upon trying them when I drove off but when I grabbed my cup a second cup fell off and turns out they gave me a broken cup and made a mess in car and to top It off the drink wasn’t even made how I asked. If they knew the cup was broken they should’ve just poured It into a new cup.

I dont usually write reviews but wanted to express my appreciation both to the staff and quality. FINALLY THE ONLY LOCATION OF STARBUCKS coffee shops that I liked their coffee, finally found place where coffee tastes like coffee not just water and ice. The lounge area is very nice and clean as well. Hope you will keep the quality! Good luck!

theyre literally always so nice to me and they make my drinks well, i used to drive to a starbucks that was farther away but theyre my new go-to