Starbucks Coffee Company

I ordered a vanilla bean drink and asked for caramel lining the cup. When it came out, the caramel was only on top, and when I asked for it to be fixed, I was told they were out — which wasn’t mentioned at the drive-thru. It was disappointing, as the issue wasn’t corrected. On the positive side, my husband loved his brown sugar espresso shaken drink. Editing to 1 Star - you guys need nicer and more professional staff, did not know there was a barista promise to remake a drink that was made wrong until reading other reviews. And now even more so disappointed.

I was handed wrong drink and was charged more for what it would normally cost me for my order then when they asked what I ordered they gave me this in place filled mostly ice they all but threw my order at me and were rude they put someone phone lying say they were the manager when I caught them they told me I can’t speak to a manager and need to call customer service! This location has turned to absolute crap in the last year

I did a mobile order this morning and picked up in drive thru. Drive thru service was great. Take a drink and quickly realize there is caramel sauce lining my cup for a peppermint mocha Frappuccino . I turn around go back and go inside. Not busy inside but I stand there for a few minutes before anyone ask to help me. They all just standing around. Told lady what happened and what was wrong she took sticker to remake and was nice. Girl beside her said oh I read the ticket wrong and proceeds to make it again-correct this time. She say it on counter and turned away. No I’m sorry, no thank you, nothing. These people need a class in customer service and common courtesy to their customers. I was a repeat customer and live in Nicholasville.

Heather and Matt are absolute ROCKSTARS, dynamic duo! I come through often and Heather is always so pleasant on the speaker and Matt whips up the most tasty drinks. I’m always so excited when I see that they are the ones working because I know that I’m going to receive great service and a delicious drink.

I got a matcha with cold foam and no ice, no joke the cup was half full once it settled. If I’m paying $7 for a drink it would be awesome if the cup was full!