Starbucks Coffee Company

Firstly, I want acknowledge that I frequent this particular Starbucks 3-4X a week and I’ve never had an issue with service. The staff is friendly and the facilities are clean and inviting. I’m disappointed today however after learning about a new policy that requires a purchase for a cup of water. My son went in to get a cup of water and came back empty handed. I then went inside the store with him to find out what was going on. They suggested that I buy a cheese stick or go across the street to Taco Time for a free water. I didn’t want to make this particular employees life difficult and argue about a water, so I purchased a bakery item to get the water. After a quick search online I found out that although this policy exists, the decision is at the baristas discretion. The lobby only

I am giving Starbucks an overall three-star review because of a change they just made. When I ordered my drink I asked them to hold the classic syrup and give me two pumps of sugar-free vanilla. They did not used to charge for this. Now they charge $0.80. and it's not about the $0.80. it's about that. I'm not using the classic syrup. I'm using the sugar-free vanilla so it's not costing them anymore. I think charging to make a substitution is absolutely ridiculous. So just know now that when you order coffee and you don't use this classic syrup that comes with your drink and you sub it for another syrup you will be charged.

I mean, I'm only leaving this review because of the lady working there today. Small with pink hair. She just didn't seem like she wanted to be there today, and I used to work at a Starbucks, so I get it when you get someone coming through ordering multiple drinks. However, it was only me in line and it's not like I ordered multiple frappes. She had a bitter mood with me plus anyone else that visited the coffee stand. Update, I think she was having a bad day. She did make a friendly compliment as I was leaving.

I am not a coffee drinker but still visit Starbucks for business and social engagements on a regualr basis. I watched this Starbucks being built from a refurbished Grange building in Tumwater and appreciate the uniqueness of the facility. Many historical features were left in tact.

I'm a loyal starbucks customer, at least grab 1 drink a day. However, not sure about other employees but "Theo" the lady that was there was just so rude. There's a lot of starbucks around so I would recommend going to a different location, if you want to have a good day