Starbucks Coffee Company

Updated review to a 4 star doing better. Hate to do this to the new Starbucks but I put them to the test with my Caramel macchiato chocolate Carmel Drizzle made with heavy foam. Ordered one tall and one vente. So the tall had no Expresso at all so definitely a fail on the double shot. It was literally straight heavy cream. And the vente I ordered came out as a grande and had no flavor expect water and cream mixed with Expresso. The team members seem very new to the job as everyone was running around in a sort of panic during a pretty slow time. I'm honestly pretty disappointed about this location. Hopefully the team can adapt and learn to make good coffee.

My husband and I visited this location for Veteran's Day. The policy online was AD, Veterans, and their spouses get free drinks for the holiday. First of all, the employees were clearly a mess. They were moving slowly behind the counter during the morning breakfast rush on a holiday, and when questioned about the holiday policy were confused. I did not get a free drink—that's fine, it's primarily my husband's day. Our plan was to start the day off right with some good coffee before starting our Christmas shopping. But, the Veteran's Day coffee my husband ordered (which was the classic black coffee, with added oat milk) took 20 minutes longer than my peppermint mocha (which I asked for a medium and was charged for a Large... I could not have corrected this either due to the cutomers being

I visited this Starbucks today and had multiple handcrafted drinks and food while dining in. When we asked for the free refill that Starbucks clearly advertises for in-store customers, the staff refused and said they “don’t do free refills.” We even pointed to the decals on the table that read: “Ready for a refill? Enjoy your handcrafted or brewed drink in our café and receive a free refill of hot or iced brewed coffee or tea.” Their response was simply, “That’s not what our manager said — we only give free refills if you order a brewed coffee or tea.” It was incredibly frustrating to be denied what is openly promoted inside the store. The lack of consistency and dismissive attitude made the experience very disappointing.

This is hands down the worst Starbucks I’ve ever been to, and unfortunately, it’s consistently bad. The baristas are extremely rude and seem to have the worst training imaginable — they have zero understanding of company policies and no sense of customer service. The windows and bathrooms are always dirty, which says a lot about the overall management. To make matters worse, some employees make snide, sarcastic remarks and even publicly embarrass customers because of their own ignorance. It’s unprofessional and unacceptable. Avoid this location at all costs.

Ordered a coffee through the drive through this morning (Dec18) and every time I took a sip, I would get an overwhelming smell of hand lotion. I'm assuming one of the employees had lotion on and pressed the lid on with their whole hand. Overall unpleasant.