Starbucks Coffee Company

I walked in and ordered 1 drink on Thanksgiving instead of going through the massive drive thru line. I was waiting for 20-30 minutes after ordering and was very unhappy. They were prioritizing mobile orders that sat on the counter for a long time before being picked up rather than the customer in front of them. I understand it's a busy time of the year but that long of a wait time is unacceptable.

Old lady with Blue hair is extremely rude and needs more training on customer service. I ordered a coffee online and took my dog to go pick it up. As you know, you cannot order a pup cup online so I asked for it through the drive through speaker. She said "Of course, you can pull around". Didnt take too long to get up to the window but when I did I received my order and it looked like she forgot the pup cup so I asked again if I could get one. She looked at me started waving her finger in my face telling me to wait even though she wasnt even talking to anyone. She then under her breath said "well shouldve asked for one in the first place". She gave me the pup cup and then told me "next time, you need to ask at the speaker" I said "I did". Then she changed the story and told me that they we

Customer service is great here. The management team is stellar. The baristas do an excellent job. Great space for meetings, reading, and doing work. It's a great spot in Hartford!

I just moved to Hartford so I was really excited to know that there was a Starbucks there because I love my Starbucks. Only this is now the third time that I’ve ordered from this one and had issues with the order.. only this time I just had no order sitting there waiting for me because I was already running late so I couldn’t wait in the drive-through any longer so I pulled around and I came in and they all remember making my order but it’s no longer there and I was 10 minutes late, so a somebody stole it because you’re not doing your job and checking out the DoorDash orders and online orders the way you’re supposed to be or be you took it to the back room for you and your crew to consume either way I expect a full refund

I am a Door Dasher and often have pick ups at the Hartford Starbucks and no matter what time of day I come in or what crew is working I am greeted with smiles. Everyone is so pleasant and lovely. When I was in yesterday I let them know how much I appreciate them. It makes my job so much easier. I just want others to know, so they stop in and visit this wonderful location. A+++++