Starbucks Coffee Company

I guess it's just a common pattern of customers being blatantly ignored when standing in line here, because I waited for a couple of minutes right in front of the register and made direct eye contact with two employees who just quickly walked away instead. Bizarre. Ended up not ordering and going to Dutch instead.

After purchasing and finishing some coffee, I approached the counter for a free refill as advertised, 2 employees looked right at me, there was not anyone waiting for their drinks or anything, but I was still BLATANTLY IGNORED! I cant help but feel like the reason is that I appear to be 'homeless'. Im not. I am a regular, cash paying customer of Starbucks, in many states.... never been treated this way otherwise. Sat 10/18/25 7:20 am. Ill spend my cash on gas station coffee before I visit this SB's location again!!

Fortuna Starbucks is absolutely the worst one out of all of Humboldt. The music is so uncomfortably loud inside it feels like you're in a night club. The staff is absolutely not friendly and just not a good atmosphere unfortunately. The 4 of us walked in and were never once smiled at, looked at, greeted or even treated like a customer while we looked at the menu to order. The music was so ridiculously loud we couldn't hardly talk to each other so we just left and went to Shotz instead

I usually just got through drive thru. Always had good experiences except for one time when I had to come back because my drink didn’t taste right. They replaced it, no questions asked.

This is the worst Starbucks I’ve ever been to. The staff here act like taking your order is a personal inconvenience. The drinks are shoddily made too—today I barely got any ice in my drink. Go to any other Starbucks if you have the choice.