Starbucks Coffee Company

I’ve only been here for five minutes but the staff is so friendly. I’ve literally never met friendlier staff anywhere in my life. I see them greeting all the regulars by name, asking how they’re doing, referencing previous conversations. This level of service should be standard in the industry. It’s clear they care about their customers as people.

The customer service is not so good. The employees gossip about my order just because I ordered something that other people might not like, but I do. Everyone has their own preferences. They should be more careful when they start gossiping because they might get caught by a customer like me. When I told her, “Oh, that is my order, and I know it sounds weird, but I think it is good,” she said, “Oh, maybe I should try it,” to conceal her guilt.

LADREUS has terrible customer service. He overcharged me for a drink and then got very rude with me when I noticed the amount. I asked for a manager and he said that he is the manager. He needs to be trained on professionalism.

Quiet and not super busy.

When you find out the FedEx won’t open for 2 hours because of a Google Map error, you go to the nearest Starbucks to people watch. Here is what I saw in the 40 minutes waiting for my cold brew: - 20 people of all shapes in a huddle formation around the pick up area - Someone ordered a latte with 12 pumps of caramel - At least 4 different women named ‘Lauren’ picking up a drink - Someone dying their hair in the bathroom - 1 fist fight between two hipsters over an outlet - 2 separate Bible Studies, one of them had an acoustic guitar on hand And - An abandoned McDonalds paper bag effectively claiming a table for 4 for itself Cold Brew was delicious. Can’t wait to be back.