Starbucks Coffee Company

Disappointing experience at the Starbucks in Emerson. I ordered a small iced tea, waited 5 minutes, even though there was no one inside and only three cars in the drive-thru. I walked over to the barista (standing in line and just feet from the register) to politely say that I had ordered a small iced tea but wanted to upgrade to a medium, and asked if she could hold off on making it so I didn’t waste time or product. Instead of acknowledging that, she grabbed my ticket, made the drink anyway, and then told me to “just wait in line and let someone know.” Her tone was nasty and condescending, as if I was inconveniencing her by trying to communicate clearly. She even told me to “stand closer to the register,” which was unnecessary and rude …. I was already right there. The entire establishme

I ordered a Coffee Traveler, but when I picked it up, it felt too light. So I opened the lid and found that it was only about half full. I complained that it was too empty, but they said that's how it's supposed to be. And their attitude was terrible. I order Coffee Travelers from other Starbucks locations almost every week, and I've never had this happen before. If this is how they're going to be, they shouldn't even be selling Coffee Travelers.

So i asked for a pink drink with VANILLA COLD FOAM. vanilla cold foam is an extra $3… what did they give me? they made it whip cream instead of what I ordered. people are very lazy.

I love this Starbucks! The staff is prompt but also kind and friendly. I have a toddler and more then once when ordering inside they have come around the counter to bring my drinks to my table so I don’t have to get up and try to balance them plus chase my baby around simultaneously. The cashier has given my daughter (with my permission) a cake pop numerous times to her great delight! I have nothing but good things to say about the people who keep this place going! The inside is clean and welcoming, the drive thru is speedy and the coffee is always hot and served just right!

At around 2:00 p.m. today, I ordered a spinach feta wrap but was given a chicken wrap instead. I went back to the counter to let the woman at the register (asian with glasses), who appeared to be the manager, know about the mistake. She scoffed at me, turned away, and corrected the order. When my food finished warming up, she threw it across the counter toward me. When I confronted her about it, she denied throwing my food. Overall, the interaction was disappointing and unprofessional.