Starbucks Coffee Company

My coffee today was perfect… but what really made the experience was Mark in the window today. With a jolly smile like Santa, he definitely made this young girls day. Please Starbucks, be kind to Mark. He made it a point today to make me smile and laugh. He greeted me by my name and was amazing.

This experience is always off at this location. Been to so many Starbucks and this is the only one I ever feel unwelcomed at. The service is slow every time. I normally always use mobile pick up, and they always feel the need to tell you they haven’t started on it yet, which is fine, but it’s always said in a tone that makes it feel like they want me to feel bad for them. It’s never busy. Working in the service industry myself, i think they need some new employees quite frankly.

Very unwelcoming experience. I placed my order through the app and went to the pickup area on New Year’s Eve. The store was not very busy, yet I waited over 30 minutes for my order. During that time, no one made eye contact or acknowledged me. A customer standing in front of me was asked if she had a pickup order, but I was not asked anything even though I was right behind her. I was simply left standing there. When I finally received my order, it was incorrect I was given an iced coffee. This experience made me feel ignored and uncomfortable, and honestly felt discriminatory. I hope the staff can be more attentive, welcoming, and fair to all customers regardless of background.

I will come here over any Starbucks from now on. This morning I had the absolute PLEASURE of meeting Mark in the drive thru. I think he could tell I was having a rough morning and he grabbed my hand and told me “anytime you feel like you’re not doing enough remember what Jesus did with the 5 loaves of bread and 2 fish” even if you’re not religious just that simple statement truly touched my heart and brightened my day more than I could ever put into words. I hope management sees this and gives him every bit of recognition he deserves. And Mark if you see this you probably don’t remember but THANK YOU ❤️

i love starbucks but this location is not it. my order is always wrong, and they always seem mad when if it can be remade. they don’t call names for orders out either, so your drink could be sitting there melting for a long time and you wouldn’t even know. i get that it’s a busy location, but they could act like they care. they made me feel so bad about myself it ruined my morning :(