Starbucks Coffee Company

If I can only give a 0 star for service, I would. Today around 10:45, I placed an order for Iced protein coffee. I got a hot coffee instead. I politely told the young lady making the coffee. She is rude. Did not even apologize. As if I had inconvenience her. She said she will make another one. Instead I waited 30 mins for the replacement. I asked her 3 times within those 30 mins. She kept on saying that she will make it but she then proceeded to make other people’s order. After 30 mins she just left it on the counter. I was at least hoping that she will call me since she already made me wait. I asked another male employee for her name and told him what happened. He apologize for her. That was a good lesson for my own kiddo, I told her that what that young lady at Starbucks did is NOT what

I’ve seen so many negative reviews and was shocked since I usually had great service. Well something recently changed. At different times I’ve ordered a caramel macchiato (very simple) and each time it tasted like old, gross, watered down coffee, plus the most recent one ordered had an awful and funky taste! I can’t figure out what it was. I had to throw both away! Starbucks is getting more expensive and I cannot afford to keep throwing away coffee. Now I just leave a few minutes early and either go to the Starbucks in Yucaipa or Dutch Bros. Disappointed ☹️

Every single night I go here 9pm or later the tall thin boy with the curly hair (mind you they dont close u til 10pm) He refuses to take any ones order and when asked to speak to the manager he said HA! I AM THE MANAGER! WATCH THE CAMERAS HAPPENED LAST THREE NIGHTS. Store should be ashamed they allow him to be in charge and treat customers that way.

So, I ordered my drink through the app as usual and when I came in, they were very busy with orders. When I walked over the pick up station, I noticed a drink spilled on the counter and saw drinks were stacked on top of the spill, what made me more furious was it was MY DRINK that was dropped and they didn't even bother to make a new one for me or at least fill the cup up with whipped cream. I didn't bother to talk to a batista because they never acknowledge the customers every time I go there for a mobile order.

This is my 4th time coming here hoping it'll be different from the first and it still hasn't changed. My coffee never tastes like coffee. It tastes like there's only creamer. I honestly wanted call and make it a big deal but you guys wouldn't care I know how employees like you are. Just thought I'd let everyone on here know its not worth going. Go to cherry valley or yucaipa.