Starbucks Coffee Company

I placed a mobile order because I was in a hurry…rookie mistake, apparently. I arrived four minutes later to a nearly empty shop - three people inside, one car in the drive-through, and one person ordering. Yet somehow, I waited 11 minutes for a latte. Around the 9-minute mark, I walked up to the pickup counter after watching two other people grab their drinks and leave while my egg bites sat there getting cold. Meanwhile, an employee was restocking cups like she was building the pyramids, while my order sat somewhere near the bottom of the priority list. The place was also pretty untidy, not exactly confidence boosting when you’re already waiting forever. My coffee didn’t get started until I stood at the counter with the defeated energy of someone silently questioning my decision to use

I'm one of those who likes to go shopping at Starbucks with my daughter, every morning and sometimes in the afternoon, but this happens at every Starbucks. My daughter always orders the ham and cheese croissant, and she usually likes it. The problem is that this type of bread doesn't bake well at any Starbucks. I'm often even afraid she'll eat it because she'll be exhausted at school, and I don't want to be called because she has a stomach ache. Sometimes I'm very disappointed by the service of the young staff, who constantly try to joke among themselves through the microphones they carry, and they pay no attention to the customer. It leaves a lot to be desired.

Truly they do not follow their order ahead timing. I came 5 minutes after ordering and it wasn't even ready. People who ordered at the register after me got my drink before I did. Its ridiculous. I had to walk up to the counter to ask to get my drink. Then they had to make it when I asked. That's just so frustrating.

This is one of the largest, clean and most friendly Starbucks I’ve been to in PG County MD. 😍

I’m really starting to believe that this place honestly has something against me and I’m not sure if it’s racial or not because every time I order a drink at this location and I literally am waiting for 30 minutes. But today I literally almost waited a whole entire hour waiting for a drink and I spent twenty of those minutes waiting to be acknowledge. No one did not even the manager until I said something and then everyone still moving on about their day not really trying to help. I had to basically keep asking where was my drink to receive results this is truly unacceptable and unbelievable I will literally never buy another Starbucks coffee.