St. Louis Bread Co.

Popped in for lunch today. They are under staffed, lines to order were bad, one of the kiosks were broken. Bakery shelves were half stocked. Ordered french onion soup and bread. My soup bowl was half filled, they didn't add any cheese and forgot to include my croutons. We do bummed when I got home. Otherwise restaurant was clean. Tons of seating available. Some outside seating in the spring. Drive thru available.

Not planning to eat at Panera but my options were limited today. Ordered from the app. First I got the wrong sandwich. Plus it was tiny like 4 inches. The separate bagel I ordered was supposed to be unsliced. It wasn’t. It was also overcooked and tasted awful and it was not bagel shaped. More like a ball. I’ve been disappointed by Panera before but this was the worst. Go anywhere else.

The manager here, Brian is extremely rude and has no customer service to speak of. I was not given any opportunity to explain a situation I had this morning that prevented me from picking up my order. He was curt and said they would never “eat the cost” of an order that couldn’t be picked up. Mind you this was a $7 order. When I tried to explain further that I had been in a car accident, I was hung up on. I recieved no assistance with this unfortunate situation from him or this location and had to take this to corporate for a refund. There is a reason this location has such negative reviews and several mention the manager’s attitude.

Pretty measly servings for a failing company. The management asked how they could make it right I provided an achievable suggestion and they ended the call. Rather rude. This company doesn't provide volume listings for their group soups on their website and then gaslights you about the serving size that they gave you.

Just went through the drive through, ordered 1/2 of a chicken bacon rancher. Wasn’t asked what I wanted for a side, wasn’t asked if I was a rewards member. Not only was it very slow but when I got home there was nothing on my sandwich but chicken & very burnt bacon!