St. Louis Bread Co.

The atmosphere was nice, but when you order hot food and it comes out ice cold...there's a major problem. The manager was understanding about the complaint, at least. However, i thought the food was made fresh and the whole thing felt frozen, so needless to say, the food wasnt the only thing that gave me a bad taste. This location will be the reason myself and my daughters will not be returning to and Bread Co. or Panera from this point, forward.

Service is slow. The orders are self-serve on a kiosk. The sandwiches are typical St Louis Bread Company quality (good quality). The drinks (both hot and cold) are self-serve.

I ordered a You Pick 2 of a Turkey and Cheddar sandwich and a Harvest Salad, which features arugula, feta (not enough) , nuts and dried fruit with balsamic dressing. I made several customizations to the sandwich which were done correctly. Ingredients were fresh and tasty. I ordered using the Panera app, as the kiosk wasn't cooperating. (Yes, Paneras here are called St. Louis Bread Company because the chain was born here.) I like doing my own ordering vs the counter bc it is easy to access saved favorites , duplicate recent orders, and utilize stored payment methods. One annoyance is that certain special offers are only available on the app. Food was ready fast. Coffee in the decanter was luke warm and odd policies like not putting out decaf after 2pm are puzzling. Staff will brew

Extremely slow drive-through service and poor communication. We weren’t acknowledged, and our food was left sitting at the window with no explanation. Not a great experience, I’ll stick with fit-flavors and Crazy Bowls instead, where we always get excellent service and products.

Waited in the drive through line for over 1.5 hours for my order and the 1st thing I asked what they were out of before ordering. Finally got to the window and waited another 30 minutes. Finally gave me my order and what I specifically asked if they were out of, now they didn’t have. Now my daughter had no dinner and was more than frustrated as we should have never stopped in the 1st place. I addressed the teenager and told him a manager should really be addressing every car out here and offering a refund or a gift card. They did not even refund me for my missing items. I think they lost a lot of loyal customers tonight. The manager on duty really failed and the kids were doing the best they can. Really bad customer service and not any of the teenagers fault that were working.