Sonic Drive-In

I would like to share feedback regarding my recent visit to Sonic. I ordered chicken strips, and the food I received was overcooked and burnt, which made it inedible. In addition, the team member who assisted me did not demonstrate the level of courtesy and professionalism I would expect. This combination of poor food quality and subpar customer service was very disappointing. I value Sonic as a brand, but this experience did not reflect the standards I associate with your company. I hope this matter is addressed to ensure a better experience for future guests.

Second review about their customer support department 8/10/24: Spoke with their sham of a customer support resolution department and they gave the run around, HA their resolve was to give me 2 free sonic cheese burgers with a purchase. I have attached all of the conversations with these dumb folks!! No resolve and the customer does not matter!! Original review 08/08/24: 𝚂𝚘 𝚍𝚒𝚜𝚊𝚙𝚙𝚘𝚒𝚗𝚝𝚒𝚗𝚐! 𝚂𝚘𝚗𝚒𝚌 𝚒𝚜 𝚘𝚗𝚎 𝚘𝚏 𝚖𝚢 𝚏𝚊𝚟𝚘𝚛𝚒𝚝𝚎 𝚋𝚞𝚛𝚐𝚎𝚛 𝚙𝚕𝚊𝚌𝚎𝚜, 𝚞𝚗𝚝𝚒𝚕 𝚝𝚘𝚍𝚊𝚢! 𝚃𝚑𝚎 𝚕𝚘𝚌𝚊𝚝𝚒𝚘𝚗 𝚒𝚜 𝚒𝚗 𝚊 𝚑𝚘𝚛𝚛𝚒𝚋𝚕𝚎 𝚜𝚙𝚘𝚝 𝚊𝚗𝚍 𝚝𝚑𝚎 𝚕𝚘𝚝 𝚝𝚑𝚊𝚝 𝚒𝚝 𝚒𝚜 𝚘𝚗 𝚒𝚜 𝚟𝚎𝚛𝚢 𝚌𝚛𝚊𝚖𝚙𝚎𝚍. 𝙰𝚌𝚌𝚒𝚍𝚎𝚗𝚝 𝚌𝚒𝚝𝚢 𝚖𝚘𝚛𝚎 𝚕𝚒𝚔𝚎 𝚒𝚝! 𝙸 𝚘𝚛𝚍𝚎𝚛𝚍 𝚝𝚠𝚘 𝚘𝚏 𝚝𝚑𝚎 𝚜𝚘𝚗𝚒𝚌 𝚜𝚖𝚊𝚜𝚑 𝚋𝚞𝚛𝚐𝚎𝚛 𝚝𝚑𝚊𝚝 𝚌𝚘𝚜𝚝𝚎𝚍 𝚖𝚎 $14 𝚋𝚞𝚌𝚔𝚜. $14 𝚋𝚞𝚌𝚔𝚜 𝚏𝚘𝚛 𝚝𝚠𝚘 𝚏𝚊𝚜𝚝 𝚏𝚘𝚘𝚍 𝚋𝚞𝚛𝚐𝚎𝚛..... 𝙸𝚗𝚜𝚊𝚗𝚎! 𝚃𝚑𝚎𝚗 𝚠𝚑𝚎𝚗 𝙸 𝚋𝚛𝚘𝚞𝚐𝚑𝚝 𝚝𝚑𝚎𝚖 𝚑𝚘𝚖𝚎 𝚝𝚑𝚎 𝚙𝚛𝚎𝚜𝚎𝚗𝚝𝚊𝚝𝚒𝚘𝚗 𝚠𝚊𝚜 𝚎𝚟𝚎𝚗 𝚠𝚘𝚛𝚜𝚎! 𝚃𝚑𝚎 𝚋𝚞𝚛𝚐𝚎𝚛𝚜 𝚠𝚎𝚛𝚎 𝚖𝚊𝚍𝚎 𝚟𝚎𝚛𝚢 𝚜𝚕𝚘𝚙𝚙𝚢. 𝙸 𝚝𝚑𝚎𝚗 𝚝𝚘𝚘𝚔 𝚊 𝚋𝚒𝚝𝚎 𝚊𝚗𝚍 𝚒𝚝 𝚠𝚊𝚜 𝚑𝚎𝚕𝚕𝚊

I ordered with my mobile app and when I arrived I was unable to check in. I pushed the button to let them know. Fifteen minutes go by. Mobile app says my food is ready but no one has brought it out. I push the button again. Whoever answered got an attitude and told me it would be right out. Another 10 minutes goes by before Janna brings me my $15 (+ the tip!) worth of cold, hard cheese sticks and watered down drinks. She tosses it at me like it's garbage. After it's been sitting on the counter for half an hour it pretty much is. It wasn't a complicated order and it wasn't busy. I wanted to send it back but didn't want to waste anymore time.

I can go to every sonic in the United States and never have an issue checking in to pick up a mobile app except this particular location. I have dealt with corporate called them told them and obviously that does no good which I know they’re gonna reply to this post and say if you wanted to escalated to the store, call this number blah blah blah, which has already been done and nothing comes of it. People order mobile so that they can get their items when they pull in And then when you call the store because that’s the only way you can get anybody to come and help you because they see you sitting in one of the mobile pick up stalls and they obviously know that check-in doesn’t work and no one comes and asked what your name is or anything but when you call, they answer the phone and act anno

Every time I have been here they have messed up my order so badly. The food here tastes god awful compared to other locations too. The staff act like they have no idea what they are doing. Bro legit took my food today and took off the stuff that wasn’t supposed to be in it and added the stuff that was supposed to be on it and called it a day. Last time I checked no fast food restaurant is supposed to take the food back. Won’t be back ever again. I’m tired of giving this trash place a chance.